Customer Quality Engineer

Description

• Support internal and external audits related to customer quality requirements and ISO 9001:2015 compliance.
• Prepare and deliver timely reports, 8D/5-Why analyses, and other documentation required by customers.
• Interpret customer technical specifications, drawings, and utility standards to ensure manufacturing alignment.
• Visit customer job sites to investigate installation or service issues.
• Working with Procurement/SQE to communicate quality expectations, drawing revisions, and specifications
• Provide feedback loops from customer performance data into design and production.
• Act as the primary customer interface for all quality-related issues, inquiries, and communications. Manage and respond to customer complaints, returns and quality cases.
• Lead process improvement projects using Lean/Six Sigma tools to prevent recurrence of issues.
• Supporting incoming inspection or receiving quality control activities
• Interpret and execute customer contractual quality requirements
• Verifying supplier corrective actions when they affect customer product quality
• Lead Root Cause Analysis and 8D investigations into issues raised by customers.
• Develop and monitor customer specific inspection test plans (ITPs) for winding, curing, cutting, and order prep activities.
• Communicate CAR and Quality Case progress and verification back to customers.
• Collaborating with suppliers when a customer complaint traces back to a purchased part or raw material
• Analyze quality data trends (returns, warranty claims, in-process defects).
• Participate in first article inspections (FAI) for new customers, product variants or high-profile deliveries.

Requirements

• Strong knowledge of root cause analysis, corrective action methodologies, and problem-solving tools (8D, 5-Why, Fishbone, etc.).
• Familiarity with ISO 9001:2015 or equivalent quality management systems.
• Experience with customer audits and customer-facing quality activities a plus.1-3 years' experience within a Quality role in a production environment
• Bachelor's degree in engineering, quality, or related field (or equivalent experience in a quality engineering role). Experience
• 3+ years of experience in quality assurance or quality engineering, preferably in composites, industrial manufacturing, or related industries.
• Excellent communication skills, with the ability to explain technical findings to both customers and internal teams.
• Experience with statistical analysis and quality tools (SPC, Minitab, control charts) is a plus.
• Time critical support required
• Proactive problem-solving skills with the ability to anticipate and address issues.
• High ethical standards, integrity, and professionalism.
• Resilient and adaptable in a fast-paced, dynamic environment.
• Working knowledge of Microsoft Office
• Collaborative mindset, capable of working cross-functionally with leadership and other departments
• Engineering, print reading knowledge and experience
• Interaction with chemicals, heavy machinery, and moving equipment
• Proficiency in Microsoft Office; Excel and data analysis skills strongly preferred.

Benefits

• Retirement savings plans with company contributions.
• Employer-paid life and short-term disability insurance.
• Optional additional coverage (life, long-term disability).
• Hot & humid areas within the plant
• Comprehensive health, dental, and vision benefits.
• Competitive salary and performance-based incentives.
• Generous paid time off and an Employee Assistance Program (EAP).
• Opportunities for growth and development within a global, forward-thinking company.

Training + Development

Interview process

Visa Sponsorship

Security clearance