Technical Account Manager
Yardi
Provide consultative support, implementation, and system expertise for Yardi clients.
3 days ago ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Milton Keynes, England, United Kingdom
Office Full-Time
Company Size
9,000 Employees
Service Specialisms
Property Management
Asset Management
Financial Management
CRM Integration
Resident Screening
Technical Support
Training Services
Client Success
Sector Specialisms
Multifamily
Affordable Housing
Student Housing
Office
Industrial
Self Storage
Investment Management
Asset Management
Role
What you would be doing
process review
software integration
issue escalation
client consulting
best practices
financial reporting
- Perform system and business process reviews and other services reviews to identify inefficient processes and makes sound recommendations for client productivity gains through the use of Yardi software
- Manage continued software integrations, maintenance, and updates in collaboration with clients
- Identify when client issues need to be escalated and determine the appropriate support resources for problem resolution
- Evaluate company resources and software functionality in connection with prioritizing and responding to client requests; provide recommendations and informed direction to clients regarding ancillary products and services that align with client business and operational needs and goals
- Serve as a knowledge expert resource for specific user application(s) and as such is the point of escalation for many application specific issues
- Collaborate internally with analysts, designers, programmers, sales, and marketing with a focus on meeting client needs and maintaining high-level customer service standards; complete special projects related to department training and client support; and perform other Yardi duties as assigned
- Identify ongoing application systems issues for assigned applications and initiate the communication of revisions and best practices
- Research, analyze, and resolve software functionality and reporting problems for clients
- Advise and institute best practices relevant to clients in the application of Yardi products
- Consult with and provide direction to software end-users; assists end-users with the day to day operation of system software including financial reporting, accounting, and daily business operations
What you bring
yardi
html
sql
cloud services
bachelor's
problem solving
- Ability to learn new technology and develop professionally.
- Independent, sound decision making and problem-solving skills
- Yardi domain experience and/or has demonstrated an ability to independently manage and resolve a variety of Yardi client issues and requests
- Understanding of property management industry and best practices
- Experience with HTML/Cloud Services
- Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with employees at all levels within Yardi, outside of Yardi, and with clients.
- Excellent written and verbal communication skills
- Demonstrate successful collaboration with Cloud Services, development, and escalation teams
- Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment.
- Competence in some of the following areas, relational databases, and SQL.
- Ability to configure and manage networks and peripherals.
- Working knowledge of accounting practices
- Proven ability to treat all employees and clients with respect and dignity.
- Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences or equivalent experience in the property management industry
- A great place to work with fantastic people.
- Competitive compensation
- Comprehensive benefits – Medical/dental, paid time off, sick time, paid holidays, profit sharing, life insurance, and more!
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded 1984
Year Established
The company was established as a small startup in 1984.
100+ Countries
Global Reach
The company serves clients across over 100 countries worldwide.
$3B Revenue
Annual Revenue
The company achieved an estimated annual revenue nearing $3 billion.
2024 WeWork stake
Major Investment
The company acquired a majority stake in WeWork in 2024.
- Evolved into a global software leader for real estate management.
- Privately owned and headquartered in California, expanded into over 40 offices worldwide.
- Delivers integrated platforms like Voyager and RentCafe that streamline operations for multifamily, commercial and industrial properties.
- Fuelled growth through strategic acquisitions such as PropertyShark.
- Typical deployments automate accounting, leasing, maintenance, investment reporting and energy management.
- Known for technical depth—Voyager’s advanced GL drill‑downs and multi‑module workflows are especially valued by power users.
- Built on a deliberate, innovation‑driven ethos, the firm quietly shapes real estate tech without flashy PR.
- Integrity: The company is committed to honesty, impartiality, fairness, and consistency in all actions and decisions.
- Trust: The company fosters trust and confidence among employees, clients, and external partners, while striving to maintain and grow this trust.
- Customer Service: Customer satisfaction is a key measure of success, with the goal of attracting new customers and retaining existing clients.
- Communication: The company emphasizes clear and effective communication, both internally and externally, to ensure understanding and collaboration.
- Perspective: Employees are encouraged to view their work within the broader context of their personal lives, families, and the community.
- Respect: The company promotes respect, open-mindedness, and a non-discriminatory environment, encouraging learning from one another.
- Responsibility: Every individual is expected to take responsibility for upholding the company's values and beliefs in all activities.
- Community Service: The company actively participates in and supports local and global community initiatives.
- Intellect and Innovation: The company values curiosity, questioning, and innovation, embracing new technology to benefit both the company and its customers.
- Fun: The company promotes a relaxed and enjoyable work atmosphere, fostering a positive attitude toward work and achievements.
Six Consecutive Years
ENERGY STAR Excellence
Has received the ENERGY STAR Partner of the Year – Sustained Excellence Award every year since 2019.
6,500+ Buildings
ENERGY Benchmarking
Assisted clients in benchmarking energy and water in thousands of buildings, leading to over 300 properties being submitted for ENERGY STAR certification.
No Net-Zero Date
Sustainability Target
Currently does not have a publicly stated target date for achieving net-zero emissions.
- Maintains ongoing ENERGY STAR certification for its corporate headquarters in Goleta, California.
- Provides a comprehensive sustainability reporting platform consolidating energy, water, waste, and emissions data.
45 Global Offices
Global Presence
The company operates in 45 locations worldwide, supporting its commitment to fostering a diverse and inclusive culture.
- Strives for a diverse, inclusive, respectful, and informed culture.
- Actively listens to employees and clients to shape products and services, fostering long-term relationships built on trust and satisfaction.
- Yardi’s workforce spans a wide variety of cultural backgrounds and life experiences.
- No specific gender-related statistics or numeric DEI goals publicly disclosed.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio