Technical Account Manager

Description

• Perform system and business process reviews and other services reviews to identify inefficient processes and makes sound recommendations for client productivity gains through the use of Yardi software
• Manage continued software integrations, maintenance, and updates in collaboration with clients
• Identify when client issues need to be escalated and determine the appropriate support resources for problem resolution
• Evaluate company resources and software functionality in connection with prioritizing and responding to client requests; provide recommendations and informed direction to clients regarding ancillary products and services that align with client business and operational needs and goals
• Serve as a knowledge expert resource for specific user application(s) and as such is the point of escalation for many application specific issues
• Collaborate internally with analysts, designers, programmers, sales, and marketing with a focus on meeting client needs and maintaining high-level customer service standards; complete special projects related to department training and client support; and perform other Yardi duties as assigned
• Identify ongoing application systems issues for assigned applications and initiate the communication of revisions and best practices
• Research, analyze, and resolve software functionality and reporting problems for clients
• Advise and institute best practices relevant to clients in the application of Yardi products
• Consult with and provide direction to software end-users; assists end-users with the day to day operation of system software including financial reporting, accounting, and daily business operations

Requirements

• Ability to learn new technology and develop professionally.
• Independent, sound decision making and problem-solving skills
• Yardi domain experience and/or has demonstrated an ability to independently manage and resolve a variety of Yardi client issues and requests
• Understanding of property management industry and best practices
• Experience with HTML/Cloud Services
• Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with employees at all levels within Yardi, outside of Yardi, and with clients.
• Excellent written and verbal communication skills
• Demonstrate successful collaboration with Cloud Services, development, and escalation teams
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment.
• Competence in some of the following areas, relational databases, and SQL.
• Ability to configure and manage networks and peripherals.
• Working knowledge of accounting practices
• Proven ability to treat all employees and clients with respect and dignity.
• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences or equivalent experience in the property management industry

Benefits

• A great place to work with fantastic people.
• Competitive compensation
• Comprehensive benefits – Medical/dental, paid time off, sick time, paid holidays, profit sharing, life insurance, and more!

Training + Development

Interview process

Visa Sponsorship

Security clearance