Director of Property Management

Description

• All employees are responsible for the general upkeep of work and shared spaces
• Work collaboratively with the Director of Operations to standardize and implement operational processes and technology that drive efficiency, scalability, and service quality across all communities.
• Designs and executes innovative sales, marketing, and resident retention strategies informed by market intelligence and data analytics to elevate occupancy, revenue, and brand reputation
• Resolve escalated investor concerns, ensuring outcomes align with company values.
• Oversee divisional training programs to ensure robust onboarding and ongoing learning.
• Oversee the creation and management of operating budgets, ensuring financial objectives are achieved.
• Set and execute the division’s strategic vision, aligning annual plans and priorities with company-wide objectives.
• Partner with Enclave leaders to ensure property safety and successful capital project delivery.
• Regular team member feedback surveys to drive workplace improvements
• Model and reinforce Enclave’s core values, fostering a positive and inclusive workplace.
• Analyze portfolio data to anticipate trends, risks, and opportunities; deploy strategic initiatives to address challenges and capitalize on growth.
• Champions the adoption and effective use of property management technology platforms (AppFolio), technology and analytical tools to drive performance, transparency, innovation, and informed decision-making.
• Deliver regular operational and financial performance updates to executive leadership and property investors.
• Support vendor management and performance oversight in collaboration with the Director of Operations, ensuring alignment with financial and operational goals.
• Ensure full compliance with housing laws and proactively manage risk to protect company interests.
• Architect and champion financial, marketing, and resident experience strategies to maximize occupancy, revenue, and portfolio value.
• Maintain awareness of industry trends and emerging technologies, championing innovation and continuous improvement.
• Ensure transparent, consistent communication across the division and with cross-functional partners.
• Lead the recruitment, development, and mentorship of Regional Managers and onsite staff, cultivating a culture of accountability, high performance, and continuous growth.
• Implements scalable systems and processes that enhance operational efficiency, asset value, and service quality.
• Maintains deep, current knowledge of housing regulations and proactively adapts policies to ensure full compliance and risk mitigation across all properties.
• Drive performance by establishing clear metrics and accountability standards for teams and properties; regularly assess results and coach for continuous improvement.
• Communicates vision, strategy, and priorities with clarity and impact to diverse audiences, including executive leadership, investors, team members, and external partners.
• Provide high-level leadership and guidance to Regional Managers, ensuring consistent execution of property operations, leasing, maintenance, resident service, and investor satisfaction.

Requirements

• Navigates complex interpersonal dynamics and resolves conflicts constructively, fostering trust and collaboration at all levels.
• Demonstrates mastery in financial management, including complex budgeting and forecasting, and applies advanced performance analysis to guide strategic decisions and drive profitability
• CPM, CAM, etc. certifications preferred
• 7-10+ years of progressive leadership experience in property management, with previous experience managing large multifamily portfolios and leading regional manager teams.
• Bachelor’s degree in business, real estate, property management, or a related field required
• Exhibits exceptional organizational skills, balancing multiple high-stakes projects and priorities with discipline and adaptability.
• Punctual and regular attendance is required of all employees

Benefits

• Paid bereavement & parental leave program
• 401(k) with company match
• Mental health resources & employee assistance programs
• Various supplemental insurance options
• Employee referral program
• Tuition reimbursement and leadership development opportunities
• Paid Time Off (PTO) plans, paid holiday and volunteer programs
• Health Savings Accounts (HSA) with employer contribution
• Employee recognition programs
• Company-paid life & disability insurance
• Competitive pay with ongoing performance review
• Dependent Care Flexible Spending Accounts (FSA)
• Supportive, values-driven work environment
• Medical, dental & vision plans
• Team-building and community engagement opportunities
• Role specific bonus potential and/or commission programs

Training + Development

Interview process

Visa Sponsorship

Security clearance