Head of Services

Description

• Act as a point of escalation for customer issues and ensure timely and effective resolution.
• Manage the P&L for the Nuclear Services division, achieve revenue targets, controlling costs, and maximizing profitability.
• Promote a proactive approach to safety and continuous improvement in all service activities.
• Develop and manage pricing strategies for service offerings.
• Manage resources effectively, including personnel, equipment, and budget, to ensure profitability and customer satisfaction.
• Develop and implement a comprehensive strategic plan for the Nuclear Services division, aligned with the overall company strategy and market opportunities.
• Foster a culture of safety, quality, accountability, and customer focus within the services organization.
• Develop and monitor key performance indicators (KPIs) to track performance and drive continuous improvement.
• Provide coaching, mentoring, and development opportunities for team members.
• Collaborate effectively with other internal departments, including engineering, technology development, and sales, to ensure integrated solutions for customers.
• Analyze market trends, competitor activities, and customer needs to inform strategic decisions and drive innovation in service delivery.
• Cultivate and maintain strong, long-term relationships with key customers, understanding their needs and ensuring their satisfaction.
• Champion a strong safety and quality culture within the Nuclear Services division, ensuring adherence to all safety protocols and quality assurance processes.
• Oversee the efficient and effective delivery of all nuclear services, ensuring adherence to safety regulations, quality standards, and customer requirements.
• Ensure compliance with all applicable regulatory requirements and industry standards.
• Develop and implement best practices, processes, and technologies to optimize service delivery and improve efficiency.
• Build, lead, and develop a high-performing team of service professionals, including project managers, engineers, technicians, and sales/business development personnel.
• Gather customer feedback and use it to improve service offerings and delivery.
• Establish and maintain strong relationships with key stakeholders within the nuclear power plant operating companies.
• Identify and pursue new business opportunities, expanding our service offerings and customer base within the nuclear energy sector.

Requirements

• Deep understanding of operational excellence principles and service delivery best practices.
• Bachelor's degree in Engineering (Nuclear, Mechanical, Electrical, or related), Business Administration, or a related field. Advanced degree preferred.
• Proven track record of successfully leading and growing a service-oriented business unit or division.
• Licensed Senior Reactor Operator
• 15+ years of progressive experience in the nuclear energy sector, with a significant focus on providing services to nuclear power plants.
• Deep understanding of nuclear power plant operations, maintenance, engineering, and regulatory requirements.
• Strong commitment to safety and quality.
• Strong negotiation and contract management abilities.
• Demonstrated success in business development and building strong customer relationships within the nuclear industry.
• Experience in nuclear plant outage and work management
• Executive experience w large utility or nuclear services organization
• Excellent communication, interpersonal, and presentation skills.
• Strong financial acumen and experience managing P&L responsibilities.
• Exceptional strategic thinking, leadership, and decision-making skills.
• Proven ability to build and motivate high-performing teams.

Benefits

• 401k with company match
• Competitive compensation packages
• Medical, dental, vision plans
• Generous vacation policy, plus holidays

Training + Development

Interview process

Visa Sponsorship

Security clearance