Retail Operations, Assistant Manager at Esr Group in Singapore, Singapore | Kablio

Role

Description

fit-out coordination

maintenance management

budget control

building inspections

contractor management

document control

Responsible for running the mall operations in managing the daily operations, maintenance, upkeep of the mall and tenancy relationship and communication with the retailers.
Assist to prepare annual budget, and ensure that expenses are within budget
Conduct regular building inspections to ensure compliance to authorities’ requirements
Manage and attend to all feedback and service requests in a timely manner
Management of service contractors to effectively achieve the highest standard.
Assist to collect as-built drawings, insurance certificates, fit-out deposits, service reports and other fees / document in relation to fit-out work, pre-opening and operations from retailers.
Coordinate all tenancy fit-out and reinstatement activities with retailers, retailers’ consultants/contractors, service providers and Mall Management.
Conduct daily Mall common area pre-opening checks.
Ensure that all operational issues and emergencies are attended promptly and rectified with minimal inconvenience and disruption.
Coordinate the procedures and fit-out of the premises leased to retailers.
Ensuring the building services and common facilities are kept in excellent condition.
Arrange with retailers for handing/taking over of the premises to/from retailers.
Maintain building drawings, operation manuals and any records relating to the buildings as assigned.
Assist in coordinating, and conducting inspections with service providers on routine work, outstanding defects and rectification works.

Requirements

communication

degree

initiative

3+ years

interpersonal

flexibility

Strong verbal and written communication skills.
Degree / Diploma in Building, Facilities, Estate Management or equivalent.
Possess initiative and a positive working attitude.
Minimum 3 years of shopping centre operations working experience.
Good interpersonal and communication skills to achieve excellent relationships with Team Members, tenants and service providers.
Willing to work beyond standard operating hours, when required

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

2011

Year Established

The company was established, marking the beginning of its journey in the logistics real estate sector.

Focus on development, ownership, and management of prime industrial and commercial properties.
Presence across Asia-Pacific and beyond, operating in key markets such as China, Japan, and Australia.
Strong financial backing and impressive portfolio, expanding global reach.
Projects include large-scale distribution centers, warehouses, and mixed-use commercial developments.
Expertise spans logistics, real estate management, and industrial property development.
Distinguished by innovative approach to sustainable and efficient property solutions.

Culture + Values

Excellence – We strive for excellence in every aspect of our business. We maintain high standards of performance and accountability, and we seek to learn, explore and improve continuously.
Inclusion – We embrace diversity, equity and inclusion in the workplace. We believe trust and mutual respect among colleagues, partners and stakeholders are cornerstones of growth and success.
Entrepreneurship – Our entrepreneurial spirit reflects our passion, courage and desire to succeed and ultimately drives the creation of opportunities and the delivery of superior outcomes in a competitive marketplace.
Sustainability – Sustainability is central to our mission because we aspire to improve the environmental prospects of our planet. Our responsibilities to stakeholders, local communities and the world at large grow in tandem with our business. Accordingly, we commit to lead and embrace the highest standards of governance in forging a path to become a carbon neutral business.

Environment + Sustainability

112 MW Solar

Installed Rooftop Solar

The company has installed 112 MW of rooftop solar globally by the end of 2023.

42.8% Sustainable

Sustainable Buildings

42.8% of the company's directly-managed portfolio consists of certified or rated sustainable buildings.

98% Green Power

Operational Electricity

In Australia, 98% of operational electricity is sourced from 100% green power.

~$3Billion

Sustainability-Linked Loans

Secured approximately US$3 billion in sustainability-linked loans, reflecting strong ESG performance.

Net-zero carbon target aligned with ESG 2030 Roadmap (Scope 1, 2 and 3 through decarbonisation roadmap).
Targeting 1,000 MW of rooftop solar by 2030.
Target of 50% sustainable buildings by 2030.
Adopting TCFD-aligned climate disclosures under ISSB/IFRS S2 standards.
ESG 2030 targets include reducing energy consumption intensity across portfolio in line with net-zero commitment.
ESR Australia: AUD 500 million investment to deploy 50 MW solar, 300 MW battery + EV charging.
Achieved strong GRESB, MSCI, and Sustainalytics ESG ratings.

Inclusion & Diversity

45% Workforce Female

Gender Diversity in Workforce

The company reports that 45% of its workforce is female as of 2022, with a slight increase to approximately 47% as of 2023, reflecting progress in gender diversity efforts.

60% Female Directors

Gender Representation on Board

60% of Independent Non-Executive Directors are women as of 2022, with a notable presence of female leadership at the board level.

50/50 Gender Ratio Target

Long-term Gender Equality Goal

The company aims to achieve a 50/50 gender ratio in its workforce by 2030, underscoring its commitment to gender equality over the coming decade.

Zero Fatalities Reported

Workforce Safety Milestone

The company has achieved a significant milestone with zero workforce fatalities reported, highlighting its dedication to workplace safety.

Mandatory unconscious-bias training and creation of regional D,E&I Committees meeting quarterly or bi-monthly.

Articles

About Us

Careers

Sustainability

Role

Description

fit-out coordination

maintenance management

budget control

building inspections

contractor management

document control

Responsible for running the mall operations in managing the daily operations, maintenance, upkeep of the mall and tenancy relationship and communication with the retailers.
Assist to prepare annual budget, and ensure that expenses are within budget
Conduct regular building inspections to ensure compliance to authorities’ requirements
Manage and attend to all feedback and service requests in a timely manner
Management of service contractors to effectively achieve the highest standard.
Assist to collect as-built drawings, insurance certificates, fit-out deposits, service reports and other fees / document in relation to fit-out work, pre-opening and operations from retailers.
Coordinate all tenancy fit-out and reinstatement activities with retailers, retailers’ consultants/contractors, service providers and Mall Management.
Conduct daily Mall common area pre-opening checks.
Ensure that all operational issues and emergencies are attended promptly and rectified with minimal inconvenience and disruption.
Coordinate the procedures and fit-out of the premises leased to retailers.
Ensuring the building services and common facilities are kept in excellent condition.
Arrange with retailers for handing/taking over of the premises to/from retailers.
Maintain building drawings, operation manuals and any records relating to the buildings as assigned.
Assist in coordinating, and conducting inspections with service providers on routine work, outstanding defects and rectification works.

Requirements

communication

degree

initiative

3+ years

interpersonal

flexibility

Strong verbal and written communication skills.
Degree / Diploma in Building, Facilities, Estate Management or equivalent.
Possess initiative and a positive working attitude.
Minimum 3 years of shopping centre operations working experience.
Good interpersonal and communication skills to achieve excellent relationships with Team Members, tenants and service providers.
Willing to work beyond standard operating hours, when required

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

2011

Year Established

The company was established, marking the beginning of its journey in the logistics real estate sector.

Focus on development, ownership, and management of prime industrial and commercial properties.
Presence across Asia-Pacific and beyond, operating in key markets such as China, Japan, and Australia.
Strong financial backing and impressive portfolio, expanding global reach.
Projects include large-scale distribution centers, warehouses, and mixed-use commercial developments.
Expertise spans logistics, real estate management, and industrial property development.
Distinguished by innovative approach to sustainable and efficient property solutions.

Culture + Values

Excellence – We strive for excellence in every aspect of our business. We maintain high standards of performance and accountability, and we seek to learn, explore and improve continuously.
Inclusion – We embrace diversity, equity and inclusion in the workplace. We believe trust and mutual respect among colleagues, partners and stakeholders are cornerstones of growth and success.
Entrepreneurship – Our entrepreneurial spirit reflects our passion, courage and desire to succeed and ultimately drives the creation of opportunities and the delivery of superior outcomes in a competitive marketplace.
Sustainability – Sustainability is central to our mission because we aspire to improve the environmental prospects of our planet. Our responsibilities to stakeholders, local communities and the world at large grow in tandem with our business. Accordingly, we commit to lead and embrace the highest standards of governance in forging a path to become a carbon neutral business.

Environment + Sustainability

112 MW Solar

Installed Rooftop Solar

The company has installed 112 MW of rooftop solar globally by the end of 2023.

42.8% Sustainable

Sustainable Buildings

42.8% of the company's directly-managed portfolio consists of certified or rated sustainable buildings.

98% Green Power

Operational Electricity

In Australia, 98% of operational electricity is sourced from 100% green power.

~$3Billion

Sustainability-Linked Loans

Secured approximately US$3 billion in sustainability-linked loans, reflecting strong ESG performance.

Net-zero carbon target aligned with ESG 2030 Roadmap (Scope 1, 2 and 3 through decarbonisation roadmap).
Targeting 1,000 MW of rooftop solar by 2030.
Target of 50% sustainable buildings by 2030.
Adopting TCFD-aligned climate disclosures under ISSB/IFRS S2 standards.
ESG 2030 targets include reducing energy consumption intensity across portfolio in line with net-zero commitment.
ESR Australia: AUD 500 million investment to deploy 50 MW solar, 300 MW battery + EV charging.
Achieved strong GRESB, MSCI, and Sustainalytics ESG ratings.

Inclusion & Diversity

45% Workforce Female

Gender Diversity in Workforce

The company reports that 45% of its workforce is female as of 2022, with a slight increase to approximately 47% as of 2023, reflecting progress in gender diversity efforts.

60% Female Directors

Gender Representation on Board

60% of Independent Non-Executive Directors are women as of 2022, with a notable presence of female leadership at the board level.

50/50 Gender Ratio Target

Long-term Gender Equality Goal

The company aims to achieve a 50/50 gender ratio in its workforce by 2030, underscoring its commitment to gender equality over the coming decade.

Zero Fatalities Reported

Workforce Safety Milestone

The company has achieved a significant milestone with zero workforce fatalities reported, highlighting its dedication to workplace safety.

Mandatory unconscious-bias training and creation of regional D,E&I Committees meeting quarterly or bi-monthly.

Articles

About Us

Careers

Sustainability