Jr. Technical Sales Support Engineer

Description

This team serves as experts in Socomec products, used as and the stepping stone into other positions throughout the organization.

A Jr. Technical Sales/Support Engineer (JTSE) interacts directly with Sales, Reps, Distributors, and especially with Customers – answering technical questions, providing resources and documents, analysing applications to provide product recommendations, conducting seminars and trainings on Socomec products, and troubleshooting issues both over the phone and in the field.

• Host trainings focused on Socomec products and targeted customer applications
• Become an expert in Socomec products; retain and convey extensive knowledge of Socomec products to be used as a resource for Field activities (Sales, Service, Business Dev)
• Answer technical inquiries from both the clients and internal employees through Email-to-Case ticketing system
• Effectively navigate Socomec’s network of experts, both in North America and Globally, to effectively and efficiently leverage their experience
• Confer directly with customers to assess equipment needs and to determine system requirements
• Confer with Product Marketing, MARCOM, Business Development, and Regional Sales Teams to support Socomec’s marketing strategies and activities; promote products and services
• Travel to active construction sites, with protective equipment verified/provided by Socomec
• Conduct demonstrations and trial installations of equipment; Manipulate demo/sample equipment and give walkthroughs of device setup and usage
• Prepare and deliver technical presentations explaining Socomec products, features, connectivity, and/or services to customers and prospective customers
• Investigate and troubleshoot customer problems; provide technical assistance and support by referencing technical manuals, conferring with users, and/or conducting product diagnostics
• Present seminars/webinars with Q&A sessions to clients, general sales teams and reps;
• Develop, present, and respond to proposals for customer requirements; work with business developers to propose industry-specific solutions
• Update technical aspects of promotional materials, and collaborate with Marketing team to update existing marketing resources to modern offerings
• Participate in promotional activities like Conventions and Trade Shows
• Conduct Site-Audits; point out potential challenges with customer’s design and recommend solutions; anticipate potential issues around installation, integration, network implementation, or limitations of specified devices
• Train and onboard New Sales/Non-technical professionals on the Socomec portfolio and relevant applications.
• Become a primary user for multiple data platforms and softwares, both Socomec and 3rd Party
• Prepare situational case studies based on experiences in the field
• Assist in the creation and management of marketing collateral materials for product launches and upgrades/updates
• Prepare/manage official reports for Remote Support and Customer calls
• Support with product catalog; confer with Marketing team to ensure all corrections are implemented

Requirements

Worksite and Construction exposure

• Work effectively when traveling across time-zones
• Bachelor’s degree in Electrical Engineering-based curriculum.
• Preferred previous experience using customer relationship management (CRM) software e.g. Salesforce; update and track customers within software
• Handle “Reactive” situations; ability to work under pressure or pivot priorities as more-pressing situations reveal themselves
• Safe use of Consumer-level power tools, used for building/repair of testing rigs and demonstration equipment
• Multilingual skills (especially French or Spanish)
• Minimum 3 days per week in-office (when not traveling for business)
• Familiarity with electrical standards and codes (e.g., NEC, UL, ANSI, IEC)
• Morning availability emphasized, in order to interact with colleagues overseas (France esp.)
• Must possess and maintain an unrestricted valid driver’s license
• Minimum 2 Years experience in a position with Direct-Customer interaction
• Ability to acquire US Passport within 1 year of hire
• Understand and Clearly Articulate the governing standards applicable to both Socomec products and the larger systems they are installed within
• 2 or more years of related technical experience

Benefits

Possible travel: Up to 30% of yearly working hours, up to 3 trips per month

Mandatory Qualifications

• Majority of destinations remain within North America, with potential overseas travel to company HQ in France (for training)

Training + Development

Interview process

Visa Sponsorship

Security clearance