Shift Leader/Manager - M&E Operations mission critical facilities

This role is responsible for supervising planned and reactive maintenance activities, ensuring compliance with site policies, health and safety standards, and regulatory requirements. The Shift Manager will also act as the site Authorised Person, managing all safety documentation and operational controls, while coordinating daily shift operations and technical leadership.

• Maintain site documentation, statutory log books, and vendor report records
• Provide technical leadership and guidance to the shift team
• Review and approve RAMS, and prepare comprehensive job packs
• Implement and manage the Permit to Work system, ensuring vendor compliance
• Supervise subcontractors and ensure adherence to site protocols
• Monitor team performance, conduct reviews, and support training and development
• Develop strong relationships with clients and stakeholders
• Ensure SOPs/EOPs and switching schedules are aligned with safety procedures and company policy
• Manage shift ROTA, including leave, sickness, and return-to-work processes
• Manage spare parts inventory and ensure availability for maintenance tasks
• Oversee and coordinate all shift maintenance activities (planned/reactive) to meet SLAs
• Monitor Building Management Systems and respond to alarms/emergencies
• Maintain compliance of cooling and domestic water systems (L8)
• Lead on-site incident management and emergency response drills
• Promote a professional and safety-first environment

• Able to work independently and as part of a team
• High level of integrity and accountability
• Experience working with complex systems (e.g., Fire, PMS, BMS)
• Physically fit and able to work at height
• Proven experience in a critical environment and real-time fault management
• Excellent communication, both written and verbal
• Strong knowledge of Health & Safety compliance in maintenance environments
• NVQ Level 3 or equivalent in a relevant discipline
• HV Authorisation (required)
• Manual Handling, PASMA & IPAF (preferred)
• Current Wiring Regulations certification
• Strong organisational and leadership skills

• Emergency First Aid at Work