Provider of UK housing repairs, maintenance, care services, development and facilities management
Handle tenancy repairs, customer queries, and coordinate maintenance.
7 days ago ago
£26,000
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Basingstoke, England, United Kingdom
Office Full-Time
Company Size
5,500 Employees
Service Specialisms
Construction services
Property Maintenance
Housing Management
Social Care
Design
Engineering
Technical Services
Facilities Management
Sector Specialisms
Housing Management
Building Repairs and Maintenance
Housing with Care
Energy Efficiency Solutions
Public Sector Building
Affordable Homes
Personal Care Services
Homelessness Solutions
Role
Description
it records
issue reporting
customer calls
target management
collaboration
compliance
Carry out any other job function as required in delivering service to the customers.
Working collaboratively with internal departments to ensure the best outcome for the customer.
Contributing to the team with ideas, suggestions or recommendations which assist in reviewing working practices and service standards, leading to continuing improvement in team performance.
Taking customer calls in relation to any through life tenancy issue including repairs, disputes, access and instruction of contractors where necessary.
Ensuring targets are met to reduce any penalties form the client.
Completing accurate IT records on system
Reporting issues to Letting Agents and Landlords in a timely manner and monitor progress whilst conducting outbound communications with involved parties.
To observe health and safety legislation, The Data Protection Act and Mears Ltd policies on Equality, Diversity & Inclusion and Confidentiality in the execution of duties.
Requirements
office environment
fast-paced
property management
computer literate
customer service
time management
Experience working within an office environment would be ideal but not essential