Repairs & Maintenance Co-ordinator

Description

• Carry out any other job function as required in delivering service to the customers.
• Working collaboratively with internal departments to ensure the best outcome for the customer.
• Contributing to the team with ideas, suggestions or recommendations which assist in reviewing working practices and service standards, leading to continuing improvement in team performance.
• Taking customer calls in relation to any through life tenancy issue including repairs, disputes, access and instruction of contractors where necessary.
• Ensuring targets are met to reduce any penalties form the client.
• Completing accurate IT records on system
• Reporting issues to Letting Agents and Landlords in a timely manner and monitor progress whilst conducting outbound communications with involved parties.
• To observe health and safety legislation, The Data Protection Act and Mears Ltd policies on Equality, Diversity & Inclusion and Confidentiality in the execution of duties.

Requirements

• Experience working within an office environment would be ideal but not essential
• Ability to work in a fast-paced environment
• Property management experience, residential lettings
• Computer literate
• Previous customer service experience
• Excellent time management

Benefits

• 25 days annual leave plus bank holidays (pro-rata)
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!

Training + Development

Interview process

Visa Sponsorship

Security clearance