Customer Accounts Officer

There will be a large amount of confidential data handling in this role and will be required to maintain an excellent level of customer service.

Within the role you will work with and develop excellent working relationships with our partner agencies, including but not limited to local authority departments and the DWP and carry out any other duties appropriate to this post, as and when required.

This role is part of the Customer Accounts Team and is primarily responsible for recovering arrears from a variety of tenures. This role is a customer facing role and will also liaise and work with other agencies including local authorities, DWP & local courts.

You will also be responsible for arrears management and recovery within a defined patch, with a mixture of tenures. This will also involve understanding visits to residents where necessary.

You will be responsible for up to date and effective and accurate record keeping, following Data Protection protocols. You will also prepare paperwork and present cases in court, with or without legal representation, and attendance at evictions.

As part of this role, you will provide an excellent level of customer service to residents, focussing on sustaining tenancies, as well as maximising GreenSquareAccord Limited`s income stream and other charges, in accordance with our policies and procedures.

Please note that if you are successful in this role, we will require evidence of the required certificates and qualifications for this role. Without this evidence, you would be unable to commence employment at GreenSquareAccord.

You must have appropriate previous experience in arrears management, debt recovery, or credit control. Along with debt recovery processes.

Previous court experience is desirable for this role but not essential.

You will have excellent communication skills, with an ability to deal empathetically and effectively with vulnerable residents and difficult situations.

It is also beneficial if you have knowledge of welfare benefits and legislative and statutory guidance, within housing.

It is essential that you have prior Income Management experience and experience of working to targets and in a busy, ever-changing environment.

Everyone deserves a home, it`s a place from which we build our future, we thrive at home.

• One day off for your birthday
• Access to Blue Light discount card membership
• Opportunity to buy or sell annual leave

Salary - £33,400 - £37,500 depending on skills and experience + £750 Car Allowance per annum

• 25 days annual holiday entitlement, increasing to 30 days

We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.

Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.

We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.

• Confidential Employee Assistance Programme (EAP).
• Cycle to work Scheme

GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.

• Trust based flexible working and supportive and friendly teams
• We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support.

Working hours - Full Time 37 hours per week

• Eligible for occupational sick pay

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes.

• A defined contribution pension scheme GSA matches up to 6% contributions