Head of Operations

Overview

Lead operational strategy, finance, delivery, systems, and people to scale the SaaS business.

Key Responsibilities

• delivery ops
• systems automation
• kpi dashboards
• data insights
• governance compliance
• financial planning

Tasks

We’re looking for a Head of Operations to keep Tapi running efficiently, predictably, and profitably as we scale across Australia, New Zealand, and new global markets. This role leads Tapi’s operational engine, translating strategy into action, maintaining financial discipline, and driving delivery excellence across every part of the business. As a key member of the leadership team, you’ll work closely with the CEO and execs to ensure Tapi’s foundation stays strong while we grow fast. You’ll oversee everything from financial management and planning to systems, data, automation, and operational rhythm. -Delivery Operations: Keep Tapi’s delivery engine sharp, manage company wide delivery, track execution, and drive process improvements. -People & Culture: Lead people planning, frameworks, performance, and engagement for the business. Lead a small, high-impact operations team. -Systems & Automation: Oversee and optimise Tapi’s core tools (Slack, Xero, Chargebee, Linear, Notion, Zapier, Airwallex, etc.). Design smart, scalable workflows that automate repetitive work and improve accuracy. -Governance & Compliance: Act as Board Secretary, manage investor relations, and ensure compliance across SOC II, ISO, privacy, and risk frameworks. -Strategy & Planning: Lead annual planning, OKRs, quarterly forecasting, and reporting rhythms. -Builds automation into everything, spotting manual work and replacing it with smart systems. -Data & Insights: Maintain KPI dashboards and reporting systems that give the business clear, real-time visibility. -Creates clean data environments that make decision-making effortless. -Collaborates across functions, a trusted partner to Product, Sales, and People teams.

Requirements

• xero
• chargebee
• zapier
• notion
• ai
• financial management

What You Bring

A 10/10 Head of Operations at Tapi is a strategic operator and detail-driven builder who thrives in fast-paced, scaling environments. You love designing systems that make complexity disappear. -Systems hum with 99% uptime and <1% billing error -Connects vision to structure, process, and rhythm, turning ideas into execution. -Financial Management: Own budgets, forecasts, cost governance, and relationships with finance partners (Oxygen, Krigsman). -Is deeply tech-fluent, confident with Xero, Chargebee, Linear, Zapier, Notion, Airwallex, and beyond. -Thinks like a builder, designing for scale, documenting for clarity, and continuously improving. -Handles complexity and competing priorities with calm, measured focus. -Reports are automated, clean, and actionable -Understands the power of AI, using tools like ChatGPT, Notion AI, and workflow automation platforms to improve speed, precision, and scale.

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About Tapi

-Its core platform centralises maintenance tracking, task coordination and supplier engagement in one dashboard. -Tenants report issues via a 24/7 AI‑powered chatbot, drastically reducing back‑and‑forth communication. -Landlords access proactive planning tools like Property Planner and flexible payment options via Property Tab. -It integrates with leading property management systems to automate invoicing and streamline workflows. -Clients include major agencies such as Harcourts, Knight Frank and Ray White, who acclaim its impact on efficiency. -The company has been recognised in industry programs such as REACH and its founders bring deep expertise from tech and startup backgrounds.

Sector Specialisms