Technical Services Manager

Description

• Manage and program building management systems (BMS).
• Involve in general building process and mechanical system issues; lead troubleshooting and restoring HVAC systems.
• Provide engineering oversight for comprehensive facility, contract, and procurement management for engineering services.
• Coordinate with vendors on projects, ensuring proper management, safety audits, and timely repairs.
• Deliver services for property operation and maintenance, including customer/client services, budget management, facility maintenance, procurement, and supplier management.
• Ensure all key performance indicators are met.
• Develop client relationships to support corporate real estate goals.
• Provide technical advice to Facilities Engineers, technicians, and project teams.
• Perform maintenance planning, implementation, and review of site-specific engineering processes and protocols.
• Ensure all essential site activities, including maintenance, are performed safely and efficiently, complying with all relevant policies and regulations.
• Monitor MEP maintenance services for quality and timely delivery.
• Lead audits to ensure safety procedures, disaster recovery, business continuity plans, and escalation procedures are in place and maintained.
• Act as the engineering point of contact, working with system leads on forecasts and planning.
• Facilitate Work Order processing (CMMS /Corrigo workflow).
• Lead team members in task execution.
• Report and escalate incidents; act as the point of contact for engineering escalations.
• Monitor spend and budgets for engineering contracts.
• Provide effective solutions for site daily operations and technical issues.
• Foster positive working relationships by meeting and exceeding service level agreements.
• Mentor and train staff, ensuring they have necessary equipment and tools for safe job performance.
• Lead the team in inspection, testing, and maintenance of facilities systems, ensuring compliance with local codes.
• Contribute to investigating facilities-related issues; lead troubleshooting and restoring systems.
• Contribute to achieving financial targets, KPIs, and meeting service level agreements.
• Perform risk assessments & Failure Mode and Effect Analysis (FMEA).
• Maintain documentation of all maintenance performed, including system deficiencies.

Requirements

• Excellent command of spoken and written English.
• At least five years of experience in an office environment or engineering operations.
• Strong background in engineering troubleshooting is a plus.
• Proven experience in facilities system operations, MEP installations, etc.
• Be open to new and innovative ideas, focus on continuous improvement, and customer delight.
• Diploma or degree in engineering (Mechanical/Electrical).
• Experience in electrical and safety, HSE programs is a plus.
• Ability to communicate technical issues to non-engineering colleagues, clients, and vendors.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance