Description

The Lobby Ambassador role delivers exceptional client and guest experiences through face‑to‑face engagement, proactive communication, and outstanding service. This client‑facing position blends hospitality expertise with workplace support, ensuring seamless service from pre‑arrival to departure while creating a welcoming environment for visitors, employees, and callers.

• Welcome guests, anticipate needs, and assist with arrivals, departures, and office orientations.
• Engage visitors, employees, and callers warmly while maintaining a visible presence throughout the workplace.
• Provide expertise on local cuisine, hotels, attractions, and events to enhance guest experiences.
• Connect with clients, customers, and support teams to proactively identify needs and deliver creative solutions.
• Coordinate with facilities management to ensure hospitality‑focused service delivery across departments.
• Serve as the central point of contact for campus information, wayfinding, and activity coordination.
• Offer meeting support, reception services, and personal assistance as required.

Requirements

Physical demands include regular walking throughout the facility, standing for extended periods, and lifting items related to mail services and meeting support. The work environment is a professional office with frequent interpersonal interaction and fast‑paced multitasking.

The position is on‑site in Raleigh, NC, with an expected start date of February 16, 2026. Candidates must be authorized to work in the United States without employer sponsorship and the role does not provide visa sponsorship.

• Minimum 2‑3 years of customer service or hospitality experience.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a passion for creating exceptional guest experiences.
• Ability to multitask, prioritize, and maintain accuracy and service quality.
• Proficiency with Microsoft Office Suite (Teams, Excel, PowerPoint, Word, Outlook).
• Flexible, positive attitude and professional demeanor in customer service situations.
• Experience in corporate hospitality or workplace services environment (preferred).
• Knowledge of local attractions, dining, and entertainment options (preferred).
• Familiarity with facilities management operations and service coordination (preferred).
• Experience with mail services and administrative support functions (preferred).
• Background in event coordination or meeting support services (preferred).
• Additional language skills to serve diverse clientele (preferred).
• Experience with workplace technology platforms and information systems (preferred).

Benefits

JLL encourages applicants to apply even if they do not meet all requirements, emphasizing a desire to understand each candidate’s unique contributions. The company offers a supportive culture and a comprehensive benefits package that prioritizes mental, physical, and emotional health.

• 401(k) plan with company matching contributions.
• Comprehensive medical, dental, and vision coverage.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.

Training + Development

Interview process

Visa Sponsorship

Security clearance