Provides 24/7 residential and commercial disaster restoration for water, fire, mold, odor, and more.
Manage insurance claims from creation to close, ensuring documentation, compliance and communication.
8 days ago ago
Junior (1-3 years)
Full Time
Byron, GA
Office Full-Time
Company Size
847 Employees
Service Specialisms
Water Damage Restoration
Fire Damage Restoration
Mold Remediation
Storm Damage Restoration
Content Cleaning and Restoration
Commercial Restoration Services
Disaster Recovery Services
Biohazard Cleanup
Sector Specialisms
Residential
Commercial
Industrial
Water
Fire and Smoke
Mold
Weather
Odor
Role
Description
approval tracking
claim documentation
system updates
compliance monitoring
claim entry
adjuster coordination
Obtain all approvals on jobs including but not limited to vendor documents, additional equipment required, dumpsters and pods and maintain detailed records of each for trackability and ITEL submissions.
Ensure claim file is complete with final template added as a note in XACT, Itel, CX as well as Inspection form w/ scope prior to closing job.
Find solutions for the issues with approvals and compliance questions as the subject matter expert on each claim.
Monitor programs consistently throughout the day to update service levels, upload all photos when sent by technicians, enter all updates in the notes. This includes Alacrity notes, MICA, Restore 365, and XACT.
Assisting Office Manager when needed - Answering phones and handling customer issues as you will be the most aware of each claim.
Review each open job daily and address adjuster requests while also communicating with the team of progress including notifying when bill needs to be generated or estimate completed. This includes photo reviews, paperwork, scope reviews.
Ensure Compliance is at 100% green and documentation is required when it is not.
Ensure all claims are entered correctly into Restore 365 and all required information and forms required are provided to technicians in order to prevent multiple trips.
Requirements
urgency
coachable
24hr upload
Sense of Urgency
Must be coachable and able to accept feedback with the knowledge it is provided to help you progress in your role.
24 hr scope notes & photos must be uploaded immediately on receipt and CAT/Class entered.
Benefits
Bonus based on performance
Paid time off
401(k) matching
Health insurance
Opportunity for advancement
Competitive salary
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1929 Founded
Year Established
The company traces its roots back to 1929, showcasing its long-standing history and expertise in the industry.
1,000+ Franchises
National Network
Operates through over 1,000 franchises nationwide, providing extensive coverage for emergency response services.
Respond 365 System
Real-Time Job Tracking
Pioneered Respond 365, an innovative real-time job-tracking system that sets industry standards for efficiency.
National Scale
Community-wide Disasters
Backed by a larger network, they handle everything from single-house floods to large-scale community disasters.
Evolved into a crisis-response leader from its origins as a small moth-proofing business.
Tackles emergencies ranging from burst pipes to tornado damage.
Restores homes and businesses after water, fire, smoke, mold, odor, and weather events.
Projects range from small-scale incidents to major community-wide disasters.
Utilizes a Disaster Operations Center with forecasting tools to pre-stage response teams for major events.
Culture + Values
We are passionate about restoring peace of mind and rebuilding lives.
We act with integrity, do the right thing, and take ownership of the work we do.
We have a relentless focus on providing exceptional customer experiences.
We are committed to delivering the highest standards of quality and service.
We build strong partnerships with our customers and communities.
We drive innovation to improve our services and expand our capabilities.
Environment + Sustainability
2050 Target
Net Zero Commitment
Aim to achieve net zero emissions, demonstrating a long-term commitment to climate action.
Focuses on sustainable, environmentally responsible services.
Reduces carbon footprint through energy-efficient processes and waste reduction strategies.
Utilizes green cleaning solutions and eco-friendly technologies.
Emphasizes sustainable practices throughout the supply chain to limit environmental impact.
Inclusion & Diversity
strives to build an inclusive workplace where everyone feels valued and respected.
is committed to diverse hiring practices and creating equal opportunities for all employees.
has implemented programs to support the advancement of women and underrepresented groups in leadership roles.