Account Manager

Overview

Drive sales and manage customer accounts for Holcim's concrete business in Perth.

Key Responsibilities

• lead generation
• customer relations
• account management
• market analysis
• brand loyalty
• database management

Tasks

-Proactively promote the full product and service range within the territory to maximise opportunities. -Develop and maintain a positive working relationship with all relevant internal staff that impact on the customer experience. -Maintain and enhance positive working relationships with assigned customers to build customer loyalty. -Build relationships and identify opportunities to supply construction materials. -Resolve customer issues, disputes and/or complaints, both onsite and offsite, in a prompt and professional manner. -Develop and maintain a structured customer contact plan within the allocated accounts in line with allocated budget targets. -Maintain an accurate and up to date customer database. -Generate and convert new leads. -Enrol relevant internal staff and ensure accountabilities are clearly defined to resolve issues satisfactorily. -Maintain an understanding of the market changes, trends, opportunities, risks and competitive activity within the allocated territory. -Identify and follow up all new business, product and/or project opportunities within the existing customer base. -Build brand loyalty and maximise revenues.

Requirements

• b2b sales
• construction
• dispute resolution
• excel
• sap
• interpersonal

What You Bring

-Well-developed interpersonal skills and be able to build rapport. -The ability to put together solutions that add value for your customers. -You should have proven experience in B2B sales ideally gained within the Concrete / Construction/ Building Materials sector. -A strong team player with strong interpersonal and communication skills. -Experienced in dispute resolution and claims management. -Supportive and diverse management setting realistic targets and goals. -A well-developed understanding of the importance of and ability to effectively communicate and build relationships both externally and within the business. -A high proficiency in Word, Excel, PowerPoint, SAP and other systems required to do the role effectively is required.

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Benefits

-Permanent, full-time position. -Generous salary package including 14% super, fully maintained vehicle and Sales Incentive Scheme Opportunity

About Holcim Australia

-Holcim has been a cornerstone of the Australian construction industry for decades. -Holcim has transformed into a global leader in building materials. -Holcim provides a wide range of products, including cement, aggregates, concrete, and asphalt. -The company serves various sectors including residential, commercial, and infrastructure projects. -Holcim's innovative solutions are essential in shaping Australia's skylines and infrastructure. -Holcim is known for iconic urban developments, major transport networks, and sustainable housing. -Holcim excels in delivering quality and sustainability across diverse construction projects. -Holcim’s strategic acquisitions and investments ensure its ongoing leadership in the market.

Sector Specialisms