Payment Specialist

Description

• Post payments to customer accounts and apply to related invoices per customer remittance. Involves daily contact with customers and team members to determine proper application.
• Daily reconciliation of posted payments to banking reports. Review unapplied cash reports to determine cash application.
• Process payments via multiple payment methods (ACH, checks and credit cards) from various sources (lockbox, customer portal & branch payments).
• Respond to incoming phone calls from Lansing associates and customers by resolving credit-related issues. Involves decision-making on managing past due accounts, responding to billing questions, and assist associates with customer portal & payment application issues.

Requirements

• Communication Proficiency.
• Ability to work effectively in a team environment.
• Bachelor's degree is a plus, but not required.
• 2 years+ related experience in an accounting environment.
• Ability to manage multiple tasks and meet daily deadlines.
• Ability to work accurately but quickly to handle a high transaction volume.
• Ability to work with a strong attention to detail.
• Strong customer focus.
• Ability to reconcile accounting records.
• Strong problem solving/decision-making skills.
• High school diploma.
• Basic proficiency with Excel and Word.

Benefits

• Investment in your future: Competitive 401k, Employer Match of 50% up to 15% of salary
• Coverage to support your overall well-being: Medical, Dental, Vision, HSA with company contributions, Health Advocate and EAP
• Company Paid Parental Leave
• Growth/Development: Tuition Reimbursement & Training Programs
• Culture: Great Place to Work Certified every year since 2019
• Volunteer Time
• Health and Wellness program
• Work/Life Balance: Paid Vacation & Sick Days
• Paid Holidays
• Company Paid Life Insurance
• Short Term & Long-Term Disability

Training + Development

Interview process

Visa Sponsorship

Security clearance