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Erm

Client Delivery Excellence (CDE) Change & Communications Lead

Company logo
Erm
Global consultancy delivering environmental, health, safety, risk, social and sustainability services.
Designing and executing a change strategy to support the Client Delivery Excellence program, focused on innovating consulting service delivery and leveraging global capabilities and technology advancements.
17d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Maryland, United States
Hybrid
Company Size
8,000 Employees
Service Specialisms
Environmental Consulting
Sustainability
Engineering
Risk Management
Health & Safety
Environmental Impact Assessment
Geotechnical Engineering
Water Management
Sector Specialisms
Chemical
Financial Services
Manufacturing
Mining & Metals
Oil & Gas
Pharmaceutical
Power
Renewables
Role
What you would be doing
change strategy
stakeholder engagement
project delivery
work processes
organizational change
  • Collaborate in alignment with parallel transformation streams to enable a user-centric approach for affected stakeholders.
  • Advocate for integrated project delivery plans that include organizational change readiness, preparing for a successful go-live and sustainably embedding change.
  • Identifying and harmonizing best practice work processes, associated tools, and outputs.
  • Directs activities that significantly impact the achievement of results for the sub-function, focusing on short to mid-term strategies (e.g., 3 years or less).
  • Own and drive the embedding of effective organizational change through the design and execution of a fit-for-purpose, adoption KPI-driven change strategy.
  • Own and manage the change narrative with consistent messaging, lead senior stakeholder engagement to secure buy-in and manage resistance, advise leadership on change risks and timing, and advocates for integrated project delivery plans including change readiness and reinforcement.
  • Design and deliver change strategy enabling benefits realization aligned with our organizational and employee engagement goals including:
  • Act as a trusted leadership advisor on change risks, timing, sequencing, and people impacts.
  • Influencing and engaging stakeholders at all organizational levels, including the C-suite.
  • Lead senior stakeholder engagement to secure buy-in, manage resistance, and set the program direction.
  • Leveraging ERM’s global capabilities through an enhanced global operating model.
  • Responsible for designing and executing a change strategy driven by adoption KPIs, conducting impact assessments on processes and technology, managing organizational readiness risks, and delivering comprehensive communication and training programs to enable benefits realization.
  • Conduct a change impact assessment, focusing on new processes, technology, ways of working, and organizational structures.
What you bring
10+ years
change management (proci)
innovative technologies (ai)
organizational skills
problem solving
stakeholder management
  • Proven record (10+ years) in successfully managing global, multi-year, multi-functional strategic change initiatives, including process harmonization (e.g., post-merger integration, building shared service centres, implementing commercial strategy).
  • Strong organizational skills in digital and global environment.
  • Certification in Change management (PROCI)
  • Effectiveness measurement enabling course correction.
  • Experience utilizing innovative technologies (AI) in organizational management methodology.
  • Strong interpersonal skills with a collaborative, pragmatic approach to problem solving.
  • Communicating effectively at all organizational levels through compelling, contextual, and consistent messaging.
  • Responsible for improving processes or systems using significant conceptualizing, reasoning, and interpretation skills. Problems faced are undefined and moderately complex, requiring detailed analysis and investigation.
  • Strategic thinker and hands-on executor to deliver the end-to-end change management cycle.
  • Ability to navigate ambiguity and manage competing priorities while maintaining progress despite uncertainties.
  • May need to negotiate and compromise to influence internal and external parties to accept concepts, practices, and approaches. Requires the ability to communicate with executive leadership regarding matters of strategic importance.
  • Demonstrating excellence in stakeholder management.
  • Broad engagement as well as action-oriented communication for targeted stakeholder groups
  • Possessing a risk mitigation mindset.
Benefits
  • Comprehensive training programs to support the transition
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
  • potential background checks may be conducted as part of the hiring process.
Company
Overview
Revenue $1.3B
Annual Revenue
Reports over US$1.3 billion annually.
40+ Countries
Global Presence
Operates across over 40 countries.
KKR Backing
Since 2021
Privately owned and backed by KKR since 2021.
Thousands Annually
Projects Undertaken
Undertakes thousands of projects each year.
  • Flourished through merging UK and US consultancies, building a truly global footprint.
  • Has carried out major environmental assessments for projects like High Speed 1, HS2, Keystone and Dakota Access pipelines.
  • Works in sectors from mining, energy and chemicals to manufacturing, pharma, power, renewables, finance and TMT.
  • Combines strategic advisory and technical delivery, using digital tools and proprietary methodologies.
  • Notably led environmental impact assessments for cross-border hydroelectric, rail and oil infrastructure.
Culture + Values
  • Safety is our number one priority.
  • We are passionate about what we do.
  • We collaborate to achieve excellence.
  • We take personal responsibility and act with integrity.
  • We embrace change and seek innovative solutions.
  • We care about our people and work with them to unlock their potential.
Environment + Sustainability
50% reduction
Carbon Footprint Reduction
Aiming to reduce operational carbon footprint by half by 2025.
70M tons CO2
CO2 Emissions Reduced
Helped clients reduce emissions by over 70 million tons of CO2 equivalent annually.
  • Committed to achieving net zero by 2030.
  • Works with clients to support the transition to renewable energy sources.
  • Aims to incorporate sustainability into all aspects of business decision-making.
Inclusion & Diversity
50% women
Senior Leadership Team
Half of the senior leadership team consists of women, reflecting strong gender diversity at executive levels.
40% by 2025
Global Workforce Goal
Aim to achieve 40% female representation in the global workforce by the year 2025, demonstrating a commitment to broader diversity initiatives.
Active tracking
Gender Balance Monitoring
The company consistently monitors and reports on gender balance across all levels of the organization to ensure ongoing progress and accountability.
  • They have introduced initiatives to support the recruitment and retention of diverse talent.
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