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Client Delivery Excellence (CDE) Change & Communications Lead
Erm
Global consultancy delivering environmental, health, safety, risk, social and sustainability services.
Designing and executing a change strategy to support the Client Delivery Excellence program, focused on innovating consulting service delivery and leveraging global capabilities and technology advancements.
Collaborate in alignment with parallel transformation streams to enable a user-centric approach for affected stakeholders.
Advocate for integrated project delivery plans that include organizational change readiness, preparing for a successful go-live and sustainably embedding change.
Identifying and harmonizing best practice work processes, associated tools, and outputs.
Directs activities that significantly impact the achievement of results for the sub-function, focusing on short to mid-term strategies (e.g., 3 years or less).
Own and drive the embedding of effective organizational change through the design and execution of a fit-for-purpose, adoption KPI-driven change strategy.
Own and manage the change narrative with consistent messaging, lead senior stakeholder engagement to secure buy-in and manage resistance, advise leadership on change risks and timing, and advocates for integrated project delivery plans including change readiness and reinforcement.
Design and deliver change strategy enabling benefits realization aligned with our organizational and employee engagement goals including:
Act as a trusted leadership advisor on change risks, timing, sequencing, and people impacts.
Influencing and engaging stakeholders at all organizational levels, including the C-suite.
Lead senior stakeholder engagement to secure buy-in, manage resistance, and set the program direction.
Leveraging ERM’s global capabilities through an enhanced global operating model.
Responsible for designing and executing a change strategy driven by adoption KPIs, conducting impact assessments on processes and technology, managing organizational readiness risks, and delivering comprehensive communication and training programs to enable benefits realization.
Conduct a change impact assessment, focusing on new processes, technology, ways of working, and organizational structures.
What you bring
10+ years
change management (proci)
innovative technologies (ai)
organizational skills
problem solving
stakeholder management
Proven record (10+ years) in successfully managing global, multi-year, multi-functional strategic change initiatives, including process harmonization (e.g., post-merger integration, building shared service centres, implementing commercial strategy).
Strong organizational skills in digital and global environment.
Experience utilizing innovative technologies (AI) in organizational management methodology.
Strong interpersonal skills with a collaborative, pragmatic approach to problem solving.
Communicating effectively at all organizational levels through compelling, contextual, and consistent messaging.
Responsible for improving processes or systems using significant conceptualizing, reasoning, and interpretation skills. Problems faced are undefined and moderately complex, requiring detailed analysis and investigation.
Strategic thinker and hands-on executor to deliver the end-to-end change management cycle.
Ability to navigate ambiguity and manage competing priorities while maintaining progress despite uncertainties.
May need to negotiate and compromise to influence internal and external parties to accept concepts, practices, and approaches. Requires the ability to communicate with executive leadership regarding matters of strategic importance.
Demonstrating excellence in stakeholder management.
Broad engagement as well as action-oriented communication for targeted stakeholder groups
Possessing a risk mitigation mindset.
Benefits
Comprehensive training programs to support the transition
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
potential background checks may be conducted as part of the hiring process.
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