Associate, AV Engineer

Description

• Train users on technology implementations, enhancing user experience through documentation.
• Ensure compliance with building codes and ADA requirements related to AV installations.
• Manage multiple projects and priorities in a fast-paced environment.
• Conduct research and recommend AV products to support procurement and development efforts.
• Support end-user training and onboarding; create and maintain user guides and technical documentation.
• Manage daily video conference operations and related AV items; monitor and audit conferences for quality and user experience, recommending enhancements.
• Perform onsite analysis and resolution of complex AV hardware problems, recommending corrective solutions.
• Develop long-term strategies and capacity plans for future AV and corporate technology needs.
• Contribute to the development and enforcement of AV standards and best practices.
• Collaborate with policy-makers to establish and enforce AV practices and procedures.
• Troubleshoot and provide Tier 2/3 support for AV issues.
• Drive vendor performance to ensure project completion with stakeholder sign-off.
• Work with vendors and contractors on AV design and implementation.
• Maintain accurate documentation of AV systems, configurations, and support procedures.
• Administer, develop, monitor, and maintain AV systems including conferencing platforms, control systems, digital signage, and integrated room technologies.
• Support the design, implementation, and maintenance of corporate AV solutions across meetings, conference, and training rooms.
• Develop and recommend policies and procedures to enhance AV processes and quality assurance.
• Set up, configure, test, maintain, monitor, and troubleshoot teleconferencing and multimedia equipment.
• Use AV system monitoring tools and remote management platforms.
• Advise on AV equipment purchases and assist with installation.
• Evaluate and review vendor AV designs, schematics, and construction documentation, providing feedback to ensure scalability, maintainability, and alignment with standards.

Requirements

• Hands-on technical skills combined with leadership capability.
• Apply networking fundamentals and AV-over-IP knowledge.
• Excellent written and verbal communication skills.
• Undergraduate or graduate degree in a technical field or equivalent work experience.
• Ability to prioritize and meet tight deadlines independently.
• 4+ years of professional experience as an Audio-Visual Engineer and/or Leader.
• Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word).
• Ability to read and interpret technical drawings, wiring diagrams, and construction documents.
• Advanced knowledge of AV tools, platforms, and methodologies (Crestron, Extron, QSC, Zoom Rooms, Microsoft Teams Rooms, digital signage).
• Travel as required; position requires onsite presence in Dallas office.
• Strong project management and organizational skills.

Benefits

• Work-life balance offerings include:
• Summer Fridays
• Hybrid Work Policy
• Productivity Hours – weekly meeting-free work time
• Work From Anywhere Month
• Competitive salary, overall compensation, and 401(k)
• Generous health insurance and wellness benefits
• In-house and external learning & development opportunities

Training + Development

Interview process

Visa Sponsorship

Security clearance