Enterprise Customer Success Manager at Navvis in New York, NY | Kablio

Role

Description

community program

thought partnering

cross‑functional orchestration

customer enablement

bottleneck identification

marketing awareness

You will support our community program NavVis Connect in the US, which brings together our major enterprise customers to exchange on current topics.
You will work closely on thought-partnering with the customer to share industry best practices, identifying customer needs and driving implementation also within the NavVis organization.
You will orchestrate the cross-functional activities required to optimize our NavVis IVION digital factory solution.
You will enable our customers to use the NavVis solution to its full potential through webinars and on-site trainings.
You will play a crucial role in creating value through use-case adoption, consultation on improving customer workflows, and clarification on the return on investment and value proposition.
You will be responsible for the solution availability by preemptively identifying (potential) bottlenecks and scope for improvement and managing resolutions with the technical support teams.
You will create awareness of our Digital Factory SaaS solution among your enterprise customers by identifying and managing customer specific marketing activities such as videos or blog articles (NavVis technology supports the digitalization of worldwide BMW plants).

Requirements

problem solving

consultancy

2+ years

customer success

pre-sales

technical account

Your remarkable problem-solving and consultancy skills, coupled with a structured and organized professional approach, will ensure successful collaboration with different stakeholders across disciplines
With 2+ years of experience in Customer Success, Pre-sales, Technical Account Management, or Consulting, focusing on enterprise customers, you will be well-prepared to manage our digital factory solutions

Benefits

Having the full ownership for your own accounts and a proactive attitude to further strengthen the team by introducing best practices will make you a perfect team player
A competitive health/ vision/ dental insurance
It's important to take a break from work! We offer 15 days of vacation and 11 public holidays
We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
Up to $4500 USD employee referral bonus
401k matching up to 4%
A competitive compensation package that values the skills and experience you bring

Training + Development

Information not given or found

Interview process

screening call
up to 4 interview rounds

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

€96M+

Funding Raised

Total funds raised by the company to date.

$80M+

Annual Revenue

Estimated annual revenue generated globally.

2013

Founded

The year the company was established with its unique vision.

2023

Privacy Innovation

Year the company introduced person-blurring technology in its platform.

Early funding propelled launches of the NavVis M3 and IndoorViewer in 2014, followed by M6 in 2018 and VLX wearable scanners in 2020.
Clients span sectors like AEC, manufacturing, and surveying—mapping factories, office buildings, and large-scale industrial environments.
NavVis stands out with its IVION platform’s photorealistic digital twins and AI‑powered indoor positioning.
Offices in Munich, New York, Los Angeles, Birmingham, and Shanghai support a global footprint.

Culture + Values

Sustainability is an important value that shapes decision-making processes and guides innovation.
Sustainability is a key part of the design process.
Wellbeing, health, diversity, and inclusion are prioritized.
Free courses are offered to develop skills and interests (NavVis University).
Flexibility is encouraged to support work-life balance.
A transparent 360-degree performance evaluation system is implemented, fostering open feedback.

Environment + Sustainability

0.004 t CO₂e

Carbon Footprint Per Product

Each NavVis IVION license contributes minimally to carbon emissions, emphasizing sustainability in their technology.

57%

EcoVadis Score

Achieves a score higher than the industry average, earning a Bronze medal and ranking in the top 33%.

45%

Emission Savings

Enables customers to significantly reduce emissions through the adoption of innovative solutions.

2040

Carbon Neutrality Target

Commitment to achieving carbon neutrality, exemplified by partnerships like Toyota Motor Manufacturing Turkey.

Areas Green Status: Achieves 5/5 in BMW supplier assessments, demonstrating high sustainability standards without numerical data.
Annual Measurements: Conducts regular carbon footprint assessments for both company operations and products.
Dedicated Team: Manages sustainability initiatives aligning with company-wide objectives through an internal team.
EU Net-Zero Targets: Develops strategies to meet stringent EU emission reduction goals, staying proactive in sustainability.

Inclusion & Diversity

Community‑led DE&I initiative ensuring diverse perspectives are heard and valued.
Promote diversity, equity and inclusion across the organization and value chain.
No specific gender‑related statistics publicly available.

Articles

Role

Description

community program

thought partnering

cross‑functional orchestration

customer enablement

bottleneck identification

marketing awareness

You will support our community program NavVis Connect in the US, which brings together our major enterprise customers to exchange on current topics.
You will work closely on thought-partnering with the customer to share industry best practices, identifying customer needs and driving implementation also within the NavVis organization.
You will orchestrate the cross-functional activities required to optimize our NavVis IVION digital factory solution.
You will enable our customers to use the NavVis solution to its full potential through webinars and on-site trainings.
You will play a crucial role in creating value through use-case adoption, consultation on improving customer workflows, and clarification on the return on investment and value proposition.
You will be responsible for the solution availability by preemptively identifying (potential) bottlenecks and scope for improvement and managing resolutions with the technical support teams.
You will create awareness of our Digital Factory SaaS solution among your enterprise customers by identifying and managing customer specific marketing activities such as videos or blog articles (NavVis technology supports the digitalization of worldwide BMW plants).

Requirements

problem solving

consultancy

2+ years

customer success

pre-sales

technical account

Your remarkable problem-solving and consultancy skills, coupled with a structured and organized professional approach, will ensure successful collaboration with different stakeholders across disciplines
With 2+ years of experience in Customer Success, Pre-sales, Technical Account Management, or Consulting, focusing on enterprise customers, you will be well-prepared to manage our digital factory solutions

Benefits

Having the full ownership for your own accounts and a proactive attitude to further strengthen the team by introducing best practices will make you a perfect team player
A competitive health/ vision/ dental insurance
It's important to take a break from work! We offer 15 days of vacation and 11 public holidays
We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
Up to $4500 USD employee referral bonus
401k matching up to 4%
A competitive compensation package that values the skills and experience you bring

Training + Development

Information not given or found

Interview process

screening call
up to 4 interview rounds

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

€96M+

Funding Raised

Total funds raised by the company to date.

$80M+

Annual Revenue

Estimated annual revenue generated globally.

2013

Founded

The year the company was established with its unique vision.

2023

Privacy Innovation

Year the company introduced person-blurring technology in its platform.

Early funding propelled launches of the NavVis M3 and IndoorViewer in 2014, followed by M6 in 2018 and VLX wearable scanners in 2020.
Clients span sectors like AEC, manufacturing, and surveying—mapping factories, office buildings, and large-scale industrial environments.
NavVis stands out with its IVION platform’s photorealistic digital twins and AI‑powered indoor positioning.
Offices in Munich, New York, Los Angeles, Birmingham, and Shanghai support a global footprint.

Culture + Values

Sustainability is an important value that shapes decision-making processes and guides innovation.
Sustainability is a key part of the design process.
Wellbeing, health, diversity, and inclusion are prioritized.
Free courses are offered to develop skills and interests (NavVis University).
Flexibility is encouraged to support work-life balance.
A transparent 360-degree performance evaluation system is implemented, fostering open feedback.

Environment + Sustainability

0.004 t CO₂e

Carbon Footprint Per Product

Each NavVis IVION license contributes minimally to carbon emissions, emphasizing sustainability in their technology.

57%

EcoVadis Score

Achieves a score higher than the industry average, earning a Bronze medal and ranking in the top 33%.

45%

Emission Savings

Enables customers to significantly reduce emissions through the adoption of innovative solutions.

2040

Carbon Neutrality Target

Commitment to achieving carbon neutrality, exemplified by partnerships like Toyota Motor Manufacturing Turkey.

Areas Green Status: Achieves 5/5 in BMW supplier assessments, demonstrating high sustainability standards without numerical data.
Annual Measurements: Conducts regular carbon footprint assessments for both company operations and products.
Dedicated Team: Manages sustainability initiatives aligning with company-wide objectives through an internal team.
EU Net-Zero Targets: Develops strategies to meet stringent EU emission reduction goals, staying proactive in sustainability.

Inclusion & Diversity

Community‑led DE&I initiative ensuring diverse perspectives are heard and valued.
Promote diversity, equity and inclusion across the organization and value chain.
No specific gender‑related statistics publicly available.

Articles