Lead Control Room Operator (CRO)
Jll
Lead a 24/7 control room team, overseeing building systems monitoring and incident response.
9 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Charleston, SC
Onsite
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
system integration
automation
sop development
emerging tech
emergency response
team leadership
- Advanced Technical Operations: Serve as the primary escalation point for complex building system issues. Lead root cause analysis, provide technical guidance on building automation systems, and oversee integration of new technologies and system upgrades.
- Process Development & Optimization: Develop and refine SOPs, create technical documentation, and identify automation opportunities. Establish KPIs and SLAs while leading continuous improvement initiatives and coordinating preventive maintenance programs.
- Stakeholder Management & Communication: Interface with property management, tenants, and senior leadership during critical incidents. Prepare operational reports, participate in client meetings as subject matter expert, and represent facilities operations in cross-functional projects.
- Strategic Planning & Innovation: Evaluate emerging technologies and recommend solutions to enhance building operations. Support sustainability initiatives, participate in budget planning, and lead pilot programs for new building technologies and monitoring solutions.
- Team Leadership & Development: Lead and mentor a team of Control Room Operators across 24/7 operations. Manage performance, coaching, scheduling, and training while fostering a collaborative environment focused on operational excellence and tenant satisfaction.
- Emergency Response & Crisis Management: Lead emergency response coordination during critical system failures. Coordinate with first responders and property teams, ensure regulatory compliance, conduct post-incident reviews, and support business continuity planning.
What you bring
building automation
hvac controls
lean six sigma
cmms
cybersecurity
project management
- Understanding of energy management systems and sustainability practices
- Experience in mission-critical facility operations (data centers, healthcare, financial services)
- Advanced knowledge of building automation systems (BAS), HVAC controls, and mechanical systems
- Ability to manage multiple priorities and competing demands
- Knowledge of regulatory compliance requirements (fire codes, safety standards, accessibility)
- Strong project management and organizational skills
- Understanding of cybersecurity principles for building systems and IoT devices
- Experience with cloud-based building management platforms and remote monitoring
- Lean Six Sigma or similar process improvement certification
- Experience with performance management and employee development
- Experience with budget management and vendor relationships
- Experience with large-scale system implementations and change management
- Experience with enterprise monitoring platforms and facilities management software
- Knowledge of access control, fire safety, and security systems
- Familiarity with CMMS platforms and preventive maintenance programs
- Proven ability to lead and develop technical teams
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
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Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
- Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
- With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
- JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
- The company is known for its innovative solutions in real estate technology and sustainability.
- Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
- JLL has pioneered the integration of data-driven insights into real estate decision-making.
- The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
- Notable for its long-standing history, JLL continues to shape the global real estate landscape.
- Integrity, teamwork and ethics in all of our actions
- Respect for people, their contributions and personal growth
- Customer-driven focus with a commitment to excellence
- Commitment to sustainability and the environment
- Innovation and creativity in everything we do
- Building strong relationships and trust with our clients, partners, and communities
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
- Implementing green building certifications for managed properties, such as LEED and BREEAM
- Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
- Dedicated programs for advancing women’s leadership and mentorship.
- Partnerships with external organizations to promote gender equality in real estate.
- Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.
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