Service Coordinator

Description

• The employee is regularly required to move around the building or site
• Coordinate and support all on-site service providers, ensuring they are well-resourced, working collaboratively, and avoiding duplication of services. Facilitate communication through regular engagement, including leading a monthly provider network meeting
• Participate in annual unit inspections with the management team. Conduct pre-inspection outreach to residents and follow up with those who receive failing results or below-average housekeeping scores, offering guidance and support
• Submit a written summary of urgent incident follow-ups to the Community Manager within 48 hours. Compile all resident services activity into a monthly report and annual reporting
• Supporting residents in upholding lease obligations and avoiding eviction
• Serve as the primary liaison to the Resident Council, fostering a respectful and productive relationship. Support the Council in its efforts to represent resident interests and promote community engagement
• Develop resident leaders by encouraging and supporting resident-led initiatives that foster empowerment and leadership
• Provide direct support to residents by connecting them with external resources to help meet lease obligations. This includes assistance with rent delinquency, recertification, and personal or social challenges
• Understand the lease and community guidelines thoroughly; help residents interpret and meet their responsibilities. Facilitate communication between management and residents when needed to resolve issues
• Frequently moves equipment weighing up to 20 pounds across site
• Champion the community’s Hospitality Covenant by modeling respectful behavior, inspiring others, and holding staff and residents accountable
• Follow up on referrals from management, external agencies, or service providers for residents who are experiencing challenges related to lease obligations—such as delinquent rent, recertification issues, or other concerns impacting housing stability or overall well-being
• Maintain accurate case notes, data entry, and service records
• Attend property management team meetings and be a positive team member
• Lead a recurring lease education and eviction prevention program to promote housing stability and resident awareness of their rights and responsibilities
• Plan and host regular community gatherings that are engaging, inclusive, and foster a sense of belonging. Organize educational events focused on topics relevant to resident needs (minimum of 11 per year)
• Conduct outreach on the property to build positive relationships with residents, connect residents to each other and to identify community interests and needs
• Building strong, collaborative relationships with community-serving institutions
• Conduct outreach to external agencies to bring relevant services on-site for both individual residents and the broader community

Requirements

• Minimum 2–3 years of experience in supportive services, case management, social work, community outreach, or related roles—preferably in affordable housing, property management, or nonprofit settings
• Proven experience coordinating resident services and collaborating with external agencies and community partners
• Must work under deadlines and ability to meet deadlines
• Demonstrated ability to engage diverse populations and support residents facing housing stability, financial, or social challenges
• Travel required to property sites
• Bachelor’s degree in a helping profession required; Master of Social Work preferred
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc
• Strong communication, conflict resolution, and organizational skills
• Familiarity with lease compliance, eviction prevention, and housing regulations is highly desirable
• Experience planning and facilitating community events, educational workshops, or resident leadership initiatives

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance