Operational Controller

Description

• Coordinate with supervisors to address on-site issues and review job quality and accuracy.
• Raise health and safety concerns through close call process
• Manage daily activities and direct contact with operations gangs, ensuring adherence to SLAs and commercial contracts.
• Site visits with the client to understand the process of raising works orders
• Approve draft resource programme.
• Keep clients updated on planned work activities and liaise with emergency services.
• Produce daily and weekly reports on gang activity and performance, including emergency work scheduling.
• Continuously improve service levels and maximize productivity by reducing wasted time, materials, and costs.

Requirements

• Experience of working on a Highways Maintenance Contract
• Ability to work effectively with financial and non-financial stakeholders
• Understanding of emergency and winter service operations
• Good organisational and planning skills - able to work independently and prioritise workload within a busy and target driven environment
• Competency in Microsoft Office
• Detailed operational knowledge
• Analytical thinking – can use data to drive operational and cost improvements
• Excellent problem solving skills
• Commercial Awareness – understand SLAs and KPI; general understanding of billing

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance