Assistant Operations Manager at Sanctuary in London, England, United Kingdom | GBP47,744-50,257 | Kablio

Role

Description

work management

risk mitigation

resource allocation

health & safety

recruitment

audit support

Supporting in the regional monitoring, management and completion of all customer works, through self-delivery teams, suppliers and subcontractors, limiting and mitigating risks associated with building non availability and BAU, ensuring KPIs are met or exceeded
Supporting senior management with regional issues and escalation processes, ensuring effective and timely resolution is achieved and satisfying contract requirements
Take the lead in the identification and allocation of resources to ensure effective use of self-delivery teams in line with financial and operational requirements
Supporting in the management of health and safety aspects of operations, along with Building Safety legislation, ensuring business responsibilities are delivered in a safe manner
Managing the recruitment, performance and development of quality employees to ensure that the required skilled people are available to meet the needs of the service
Working within the guidelines of third party accreditation requirements i.e BM Trada and assist the Operations Manager with audit visits as needed

Requirements

level3 fire

nebosh

construction degree

uk licence

multi-site

bm trada

To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to Level 3 fire door inspection and maintenance and / or Level 3 fire stopping inspection and maintenance, Degree, HND or HNC in Construction or Management, NEBOSH National Diploma - Construction or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.
This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.
Some experience of managing multi site maintenance contracts in a commercially focused role
Wellbeing support and tools
Work experience of working under third party accreditation i.e. BM Trada
Proven track record managing a direct labour operation or internal maintenance service
Proven ability to effectively recruit, manage and develop people

Benefits

£47,744 - £50,257 per year plus Company car or car allowance

Employee Advice Service including counselling
Voluntary health plans
25 days annual leave (rising to a maximum of 30 days) plus public holidays
£47,744 per annum (rising to £50,257 per annum after 12 months, subject to satisfactory performance)
Employee discounts
A pension scheme with employer contributions from Sanctuary
Life Assurance
Cycle to Work scheme
Employee recognition scheme

Training + Development

Information not given or found

Interview process

candidates must bring original certification proving qualifications to interview.

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Born in 1969

Year of establishment

The company originated in 1969 as the World of Property Housing Trust.

125,000 homes

Properties managed

The company builds, owns, and manages over 125,000 homes across various housing types.

100 care homes

Care facilities operated

Its care arm manages over 100 residential care homes and supported living units.

It builds, owns and manages roughly 125,000 homes, encompassing affordable rent, shared ownership, student and keyworker housing.
Its care arm runs over 100 residential care homes and supported living units, transforming lives through specialist services.
Financed via careful stewardship and not‑for‑profit reinvestment, Sanctuary reinvests every penny into community development.
Large-scale retrofit schemes, including multi‑million-pound EPC upgrades, showcase its commitment to enhancing residents’ homes.
Regeneration projects breathe new life into neighbourhoods, such as transforming Glasgow’s former Victoria Infirmary into homes.
Unusual in its breadth, it operates across housing, care, student living, supported and keyworker accommodation under one umbrella.
A strategic acquirer, recent additions include Cornwall Care, Swan Housing Association and Johnnie Johnson Housing.
Its scale grants access to grants and public funding, enabling ambitious schemes in England and Scotland.

Culture + Values

Inclusion is one of our core values.
We work together as one team to support our social purpose and put our customers at the heart of everything we do.
We value transparency and accountability in actions toward decarbonisation and sustainability.

Environment + Sustainability

2,700 Homes

Retrofitting Achievements

Improved energy efficiency by retrofitting homes to meet higher environmental standards.

£1.4M Investment

Community Investment

Allocated significant funds to support community initiatives and projects.

38% Reduction

Operational Emissions Cut

Achieved a substantial reduction in operational carbon emissions.

33% Target

Capital Goods Emissions

Aiming to significantly reduce emissions from capital goods by 2030.

Committed to achieving net zero carbon emissions by 2050
Target to reduce downstream leased assets emissions by 18% by 2030
Target to reduce employee commuting emissions by 20% by 2030
Extended carbon emissions reduced by 4% year-on-year (2022/23 to 2023/24)
Reduced personal debt by £774,900

Inclusion & Diversity

2024-2026 Inclusion Strategy

Inclusion for All Strategy

The company's Inclusion for All strategy focuses on understanding customers, attracting diverse talent, providing inclusive workplaces, and embedding an inclusive culture over the next three years.

Over 6% Disabled Staff

Disabled Employees Representation

More than 6% of the company's workforce identifies as disabled, reflecting its commitment to disability inclusion.

1,500 Employees Surveyed

Workplace Adjustments Review

The company conducted a survey to review workplace adjustments for disabled employees, involving over 1,500 employees and 400 managers.

5 Years of Gender Pay Gap Reporting

Gender Pay Gap Transparency

The company has publicly reported its gender pay gap for five consecutive years, highlighting the need to address the overrepresentation of women in lower-paid roles.

Inclusion, Diversity, Equality, Equity are the company's core values.
The company monitors all nine protected characteristics under the Equality Act 2010 for equality analysis.
The organization is a Disability Confident Employer and conducts self-assessments on recruiting and retaining disabled people.
Colleague networks include the Disability Network, PRISM (LGBTQIA+), REN (Race Equality), and Parent Network.
The gender pay gap is attributed to the overrepresentation of women in lower-paid roles.

Articles

About Sanctuary

Careers at Sanctuary

Sanctuary Projects

Role

Description

work management

risk mitigation

resource allocation

health & safety

recruitment

audit support

Supporting in the regional monitoring, management and completion of all customer works, through self-delivery teams, suppliers and subcontractors, limiting and mitigating risks associated with building non availability and BAU, ensuring KPIs are met or exceeded
Supporting senior management with regional issues and escalation processes, ensuring effective and timely resolution is achieved and satisfying contract requirements
Take the lead in the identification and allocation of resources to ensure effective use of self-delivery teams in line with financial and operational requirements
Supporting in the management of health and safety aspects of operations, along with Building Safety legislation, ensuring business responsibilities are delivered in a safe manner
Managing the recruitment, performance and development of quality employees to ensure that the required skilled people are available to meet the needs of the service
Working within the guidelines of third party accreditation requirements i.e BM Trada and assist the Operations Manager with audit visits as needed

Requirements

level3 fire

nebosh

construction degree

uk licence

multi-site

bm trada

To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to Level 3 fire door inspection and maintenance and / or Level 3 fire stopping inspection and maintenance, Degree, HND or HNC in Construction or Management, NEBOSH National Diploma - Construction or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.
This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.
Some experience of managing multi site maintenance contracts in a commercially focused role
Wellbeing support and tools
Work experience of working under third party accreditation i.e. BM Trada
Proven track record managing a direct labour operation or internal maintenance service
Proven ability to effectively recruit, manage and develop people

Benefits

£47,744 - £50,257 per year plus Company car or car allowance

Employee Advice Service including counselling
Voluntary health plans
25 days annual leave (rising to a maximum of 30 days) plus public holidays
£47,744 per annum (rising to £50,257 per annum after 12 months, subject to satisfactory performance)
Employee discounts
A pension scheme with employer contributions from Sanctuary
Life Assurance
Cycle to Work scheme
Employee recognition scheme

Training + Development

Information not given or found

Interview process

candidates must bring original certification proving qualifications to interview.

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Born in 1969

Year of establishment

The company originated in 1969 as the World of Property Housing Trust.

125,000 homes

Properties managed

The company builds, owns, and manages over 125,000 homes across various housing types.

100 care homes

Care facilities operated

Its care arm manages over 100 residential care homes and supported living units.

It builds, owns and manages roughly 125,000 homes, encompassing affordable rent, shared ownership, student and keyworker housing.
Its care arm runs over 100 residential care homes and supported living units, transforming lives through specialist services.
Financed via careful stewardship and not‑for‑profit reinvestment, Sanctuary reinvests every penny into community development.
Large-scale retrofit schemes, including multi‑million-pound EPC upgrades, showcase its commitment to enhancing residents’ homes.
Regeneration projects breathe new life into neighbourhoods, such as transforming Glasgow’s former Victoria Infirmary into homes.
Unusual in its breadth, it operates across housing, care, student living, supported and keyworker accommodation under one umbrella.
A strategic acquirer, recent additions include Cornwall Care, Swan Housing Association and Johnnie Johnson Housing.
Its scale grants access to grants and public funding, enabling ambitious schemes in England and Scotland.

Culture + Values

Inclusion is one of our core values.
We work together as one team to support our social purpose and put our customers at the heart of everything we do.
We value transparency and accountability in actions toward decarbonisation and sustainability.

Environment + Sustainability

2,700 Homes

Retrofitting Achievements

Improved energy efficiency by retrofitting homes to meet higher environmental standards.

£1.4M Investment

Community Investment

Allocated significant funds to support community initiatives and projects.

38% Reduction

Operational Emissions Cut

Achieved a substantial reduction in operational carbon emissions.

33% Target

Capital Goods Emissions

Aiming to significantly reduce emissions from capital goods by 2030.

Committed to achieving net zero carbon emissions by 2050
Target to reduce downstream leased assets emissions by 18% by 2030
Target to reduce employee commuting emissions by 20% by 2030
Extended carbon emissions reduced by 4% year-on-year (2022/23 to 2023/24)
Reduced personal debt by £774,900

Inclusion & Diversity

2024-2026 Inclusion Strategy

Inclusion for All Strategy

The company's Inclusion for All strategy focuses on understanding customers, attracting diverse talent, providing inclusive workplaces, and embedding an inclusive culture over the next three years.

Over 6% Disabled Staff

Disabled Employees Representation

More than 6% of the company's workforce identifies as disabled, reflecting its commitment to disability inclusion.

1,500 Employees Surveyed

Workplace Adjustments Review

The company conducted a survey to review workplace adjustments for disabled employees, involving over 1,500 employees and 400 managers.

5 Years of Gender Pay Gap Reporting

Gender Pay Gap Transparency

The company has publicly reported its gender pay gap for five consecutive years, highlighting the need to address the overrepresentation of women in lower-paid roles.

Inclusion, Diversity, Equality, Equity are the company's core values.
The company monitors all nine protected characteristics under the Equality Act 2010 for equality analysis.
The organization is a Disability Confident Employer and conducts self-assessments on recruiting and retaining disabled people.
Colleague networks include the Disability Network, PRISM (LGBTQIA+), REN (Race Equality), and Parent Network.
The gender pay gap is attributed to the overrepresentation of women in lower-paid roles.

Articles

About Sanctuary

Careers at Sanctuary

Sanctuary Projects