Manager, Field Installation

Description

• Build sustainable relationships and trust with vendors through open, proactive communication
• Reviews Drivecam coaching opportunities and take action as necessary for assigned in-house drivers
• Ensures drivers and/or setup technicians document damages at retrieval and return
• Manages delivery & installation profit margin
• Assists Drivers in change of schedule or route issues, when necessary
• This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.
• This position may require field visits, ride-alongs and customer inspections
• Conducts periodic safety meetings and maintains safety documents and logs.
• DOT compliance for in-house drivers; monitors and documents DVIR and preventative maintenance files
• Conducts performance discussions and training with direct reports
• Manages purchase orders for transport vendors; permitting and set up of pilot cars and escorts where required for delivery, return, and relocation
• Ensures operating standards are trained, communicated, and maintained.
• Responsible for reporting and documentation related to delivery and installation
• Works to schedule deliveries/pick-ups.
• Manages, schedules and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets
• Coordinates fleet readiness with partners to meet customer demand within assigned
• Conducts business in compliance with all Environmental Health & Safety Policies.
• Reviews next day/week/month deliveries and pick-ups and develops a dispatch plan
• Coordinates onsite employees, or vendors and contractors for timely completion of complex installation and removal
• Utilize the Net Promoter Score (NPS) feedback to communicate timely and identify process improvement opportunities.
• Provides direct and indirect managerial oversight to assigned employees
• Manages employee health and safety by training, observations, and regularly scheduled assessments.

Requirements

• 3 years logistic experience. Scheduling, route planning and optimization
• Experience managing a unit or departmental P+L. OR 2 years of experience with WillScot
• Experience working with outside vendors, including pricing and schedule negotiations
• Ability to effectively manage multiple, changing priorities in a fast-paced environment
• 7 years’ work experience. OR 2 years of experience with WillScot
• Experience working directly with customers by phone and email. Strong customer service orientation, active listening, excellent oral/written communication
• MS Office/Excel/Word/Outlook experience
• Bachelor’s degree preferred
• Ability to follow direction and meet deadlines in a fast-paced environment
• Familiarity with CRM system or other contact management platform. Salesforce experience
• Experience applying creativity to problem-solving
• High school diploma, GED, or 3 years of applicable experience
• Prior experience with large format temporary tented and/or fabric structures
• Familiarity with DOT compliance and vehicle telematics. Hours of Service regulations, Electronic Logging Devices, permitting, etc.
• The ability to travel throughout North America, including for extended periods of times.
• 3 years’ experience managing 10 or more employees across more than one location. OR 2 years of experience with WillScot

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance