IT Support Specialist | Tier II

▪ Support and troubleshoot for AutoCAD and other company design software.

▪ Support Mitel VOiP phone systems and configure & deploy desk phones as directed.

▪ Communicate technical information to both technical and non-technical

▪ Assist and help manage and deploy company cell phones and other mobile devices.

account, and printer issues.

▪ Maintain passwords, data integrity and file system security according to company

▪ Respond to requests for technical assistance in person, phone & electronically.

▪ Support servers across the organization as directed.

▪ Assist with technology outages as needed.

▪ Troubleshoot all technical related user issues, including hardware, software,

▪ Manage inventory for workstations, laptops and other IT asset in company

▪ Provide support in the maintenance of the company's network and infrastructure

▪ Support backup systems and their integrity.

▪ Install and support various software applications as needed and approved.

▪ Support the company data replication system and archives.

▪ Log all support related tasks in company ticketing system.

▪ Provide afterhours support for all critical systems.

▪ Setup and deploy workstations, servers, networks and printers.

▪ Stay current with system information, changes and updates.

The IT Support Specialist II will display superior talent in providing end-user support for Atwell employees across the country. In this role, an employee will demonstrate creative problem-solving skills and develop and develop proficiency in regard to the essential functions of the job found below.

▪ Experience With Autodesk Preferred, Not Required

▪ Bachelor's Degree in IT related field preferred

▪ Seven (7) years of experience in a corporate setting performing the essential

▪ Experience with the following software: MS server 2008, 2012, & 2016, MS OS Win10, MS Office 2010, 0365 and Active Directory

▪ Experience with the following hardware: Dell, HP, Cisco, Extreme, Konica, Xerox, Toshiba, Oce, & Canon

▪ A successful Network Support Specialist will have networking knowledge and comprehension, as well as strong technical and troubleshooting skills

▪ The ability to take initiative and solve problems with limited direction.

To attract and keep the best professionals in the industry, we strive to provide a great working environment and a progressive benefits program designed to support your personal and professional needs.

We will support you to be a lifelong learner. You will be encouraged to give back to your community. Meeting deadlines, budgets and project objectives is important, but of equal importance is meeting your needs through training, advancement, and mentorships.

• Member Assistance Program (MAP) with complimentary counseling sessions, legal benefits, financial consultations, and work/life referral services
• Competitive Compensation packages
• Paid Parental & Maternal Leave
• Generous Paid Time Off
• Financial Rewards for Obtaining Licensure
• Employee Referrals up to $5,000
• Employer paid LTD, STD, and life insurance
• Medical (BC/BS), dental (Delta), and vision (VSP)
• Metlife Supplemental Benefits covering accident, hospitalization, and critical illness
• Tuition Assistance
• 401 k) plan matching
• Paid Licensing / Certification Fees and Renewals
• Annual Wellness Reimbursement up to $500 for Gym Memberships, build your home gym or set up home ergonomic office
• Flexible Work Schedules: Remote Work and Hybrid Working Arrangements
• Health Savings Account & Flex Spending Account options
• Annual bonuses, spot bonuses and peer recognition awards
• Tenure Awards — Travel Vouchers to see the world based upon your travel preferences