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Service Dispatcher
Milton Cat
Coordinates service scheduling, technician routing, and customer communication for repairs.
2d ago
$65,000 - $75,000
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years)
Full Time
North Syracuse, NY
Onsite
Company Size
1,000 Employees
Service Specialisms
Equipment Sales
Parts and Service
Rental Services
Power Systems
Generator Sales
Construction Equipment
Machine Sales
Heavy Equipment Support
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
work orders
time tracking
dispatch
progress tracking
problem analysis
financial coordination
- Opens and update work orders.
- Communicates with the credit department to ensure financial needs are met.
- Assists in time card entries, reviewing, closing and invoicing work orders.
- Track progress, check work status of field technicians to ensure the timely servicing of customer orders.
- Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.
- Maintains customer files.
- Answer phones and receive requests for service, quotes and installation.
- Confirm with customer scheduling of work.
- Analyze customer problems and prepare reports and problem logs as requested.
- Passes on lead for work to other departments.
- Schedule, route and assign work to shop service technicians.
- Maintain a professional and proper personal appearance at all times adhering to company policy.
What you bring
math
problem solving
ms office
high school
power generation
communication
- Basic math skills.
- Strong problem solving skills and be detailed oriented with a high level of accuracy.
- Excellent organizational skills.
- Proficient in the use of a computer and related software (Word, Excel, etc.).
- Must be able to work in a dynamic, fast paced service environment.
- High school diploma or (GED) equivalent, with college or trade school preferred.
- Power Generation or Marine service/maintenance knowledge a plus
- Ability to perform duties with a sense of urgency, exceeding customer expectations.
- Ability to work with minimal supervision.
- Strong written and verbal communication skills.
- Employee Assistance program (EAP)
- Competitive Retirement Plan
- Tuition Reimbursement – available to FT employees with 1 year+ of service
- Disability & Life Insurance Packages
- Employee Referral Program
- A dditional supplemental offerings and discount programs
- Paid Time Off + 8 company paid holidays
- Medical, Dental and Vision insurance options for Employee and Family
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- background checks and drug testing are required as part of the pre‑employment process.
Company
Overview
Founded in 1960
Year Established
The company was originally started from a dirt-floor garage in Concord, NH.
Top Dealer by Sales
Global Ranking
Consistently ranked among Caterpillar's top dealers globally based on sales volume.
Third Generation
Family Ownership
Has been a family-run business for three generations.
- A third-generation family-run business, it expanded through strategic acquisitions into six states.
- Today it operates two core divisions – Earthmoving and Power Systems – across 15 locations in the Northeast.
- Projects span construction, quarrying, forestry, municipal services, marine engines, and custom power generation.
- Their Power Systems arm delivers generators, air compressors, and bespoke power solutions for industrial and marine clients.
- Milton CAT machinery powers everything from logging camps and ferries to data centers and nuclear facilities.
- The company is committed to delivering quality, innovation, and reliability.
- Employees are considered the greatest asset.
- The company holds itself to the highest standards of integrity, safety, and respect.
- A culture of teamwork is fostered, where each person plays an important role.
- The company is driven to exceed customer expectations.
- Ongoing development and continuous learning are supported.
Net Zero by 2040
Target for achieving zero emissions
The company is committed to reducing emissions and aims to achieve net zero status by 2040 through strategic sustainability measures.
- Committed to sustainability and environmental stewardship.
- Focus on reducing carbon footprint through energy-efficient products and services.
- Implemented a comprehensive waste reduction program.
- Works with customers to enhance fuel efficiency and promote sustainable business practices.
- Dedicated to creating a diverse, inclusive, and equitable workplace.
- Focus on ensuring equal opportunity and fairness across recruitment, retention, and promotion.
- Promotes a balanced workforce with initiatives aimed at increasing female representation in technical roles.
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