Resident Services Coordinator

Description

• Manage vendor and contractor access, including maintaining key logs and permission records.
• Adhere to all company policies, including Fair Housing regulations and property management best practices.
• Manage resident interactions professionally, always prioritizing resident satisfaction.
• Process maintenance requests promptly, ensuring follow-up on completion and resident satisfaction.
• Serve as the main point of contact for resident inquiries, directing concerns to the appropriate team member for resolution.
• Provide information about community amenities and the surrounding area to residents and prospective tenants.
• Handle escalated resident concerns effectively, maintaining a calm and solution-focused approach.
• Coordinate and communicate community news and updates to residents as needed.
• Complete all additional tasks, projects, and responsibilities as assigned by the supervisor or company.
• Build and maintain positive relationships through exceptional customer service and effective communication.
• This is a primarily on-site, customer-facing role that requires frequent interaction with residents, vendors, and team members. The position involves the ability to sit, stand, walk, and move throughout the property for extended periods. Occasional lifting and carrying of packages, event materials, or supplies up to 25 pounds may be required. The role may also include setting up for resident events, which can involve bending, reaching, and working both indoors and outdoors in varying weather conditions.
• Assist with leasing inquiries, including answering calls, setting appointments, and providing property tours when required.
• Support resident retention by assisting with resident events and appreciation initiatives.
• Maintain and organize package rooms, ensuring timely communication with residents regarding deliveries.
• Maintain the cleanliness and appearance of the lobby and main corridors, addressing concerns as they arise.
• Conduct tours for prospective residents as needed, supporting leasing efforts through effective sales presentations.
• Participate in monthly resident events and activities to enhance the sense of community.
• Orchestrate the flow of the lobby, ensuring a positive and efficient experience for all visitors.
• Compile move-in information and assist with the move-in process to ensure a smooth resident experience.
• Warmly welcome residents, prospective tenants, guests, and visitors to the community.

Requirements

• Proficiency in MS Office and Outlook, with general computer competency.
• Strong communication, interpersonal, and organizational skills.
• Travel: up-to 5%
• Minimum one year of experience in a similar customer service, guest services, or property management role preferred.
• Strong organizational skills and ability to prioritize tasks in a fast-paced environment.
• High school diploma or GED required.
• Strong problem-solving abilities and a commitment to providing exceptional resident experiences.
• Ability to work a flexible schedule, including weekends and evening hours, as required.
• Experience with property management software (e.g., MRI) highly preferred.
• High level of initiative and self-motivation.
• Ability to work independently and collaboratively within a team.

Benefits

• Paid Holidays
• Health, Dental, Life Insurance, and Long-Term Disability Insurance
• 401(k) with Employer Match
• Paid Time Off (PTO)

Training + Development

Interview process

Visa Sponsorship

Security clearance