Process maintenance requests promptly, ensuring follow-up on completion and resident satisfaction.
Serve as the main point of contact for resident inquiries, directing concerns to the appropriate team member for resolution.
Provide information about community amenities and the surrounding area to residents and prospective tenants.
Handle escalated resident concerns effectively, maintaining a calm and solution-focused approach.
Coordinate and communicate community news and updates to residents as needed.
Complete all additional tasks, projects, and responsibilities as assigned by the supervisor or company.
Build and maintain positive relationships through exceptional customer service and effective communication.
This is a primarily on-site, customer-facing role that requires frequent interaction with residents, vendors, and team members. The position involves the ability to sit, stand, walk, and move throughout the property for extended periods. Occasional lifting and carrying of packages, event materials, or supplies up to 25 pounds may be required. The role may also include setting up for resident events, which can involve bending, reaching, and working both indoors and outdoors in varying weather conditions.
Assist with leasing inquiries, including answering calls, setting appointments, and providing property tours when required.
Support resident retention by assisting with resident events and appreciation initiatives.
Maintain and organize package rooms, ensuring timely communication with residents regarding deliveries.
Maintain the cleanliness and appearance of the lobby and main corridors, addressing concerns as they arise.
Conduct tours for prospective residents as needed, supporting leasing efforts through effective sales presentations.
Participate in monthly resident events and activities to enhance the sense of community.
Orchestrate the flow of the lobby, ensuring a positive and efficient experience for all visitors.
Compile move-in information and assist with the move-in process to ensure a smooth resident experience.
Warmly welcome residents, prospective tenants, guests, and visitors to the community.
Requirements
ms office
mri
high school
1+ year
communication
problem solving
Proficiency in MS Office and Outlook, with general computer competency.
Strong communication, interpersonal, and organizational skills.
Travel: up-to 5%
Minimum one year of experience in a similar customer service, guest services, or property management role preferred.
Strong organizational skills and ability to prioritize tasks in a fast-paced environment.
High school diploma or GED required.
Strong problem-solving abilities and a commitment to providing exceptional resident experiences.
Ability to work a flexible schedule, including weekends and evening hours, as required.
Experience with property management software (e.g., MRI) highly preferred.
High level of initiative and self-motivation.
Ability to work independently and collaboratively within a team.
Benefits
Paid Holidays
Health, Dental, Life Insurance, and Long-Term Disability Insurance
401(k) with Employer Match
Paid Time Off (PTO)
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded 1978
Company Established
The company was founded in 1978, marking its beginning as a single retail property developer in Ohio.
12.5M sq ft
Portfolio Size
The company's portfolio spans a total of 12.5 million square feet across its developments.
$1B+ Developments
Current Developments
The company currently manages developments exceeding $1 billion in total value.
2022 Leadership
Leadership Transition
In May 2022, the company underwent a leadership transition, with Bob Stark becoming President & Chairman and his son Ezra Stark assuming the role of CEO.
Its signature achievement, Crocker Park, blends retail, residential, office, dining and entertainment into a pedestrian‑focused community.
Notable accomplishments include redeveloping ETON Collection, launching The Strip in Canton, Cleveland’s first high‑rise in 40 years, and pioneering Build‑To‑Rent and modern student housing.
Culture + Values
Execute with resourcefulness, efficiency, innovation, and curiosity.
Embrace challenges with a relentless work ethic, a self‑starting attitude, accountability, and commitment to achieving excellence.
Embody integrity, reliability, and respect, fostering a collaborative environment to help and inspire others.
Prioritize building dense, vertically integrated mixed‑use neighborhoods (“Community Core™”) that blend residential, office, academic, entertainment, fitness, retail, dining, health & wellness, higher education/research, the arts, civic & cultural institutions, mixed age & social class, and sustainable green buildings.
Environment + Sustainability
Balance new urbanist principles and sustainability practices with economic viability across all developments.
Deliver next‑generation mixed‑use properties with sustainability integrated into design and operations.
Develop dense “Community Core™” projects that maximize efficiencies, strengthen regional synergies, and support walkable, transit‑oriented lifestyles.
Employ sustainability and green building practices as essential components of every Community Core™ development.
Inclusion & Diversity
Set organizational DEI strategy
DEI Strategy
Established an inclusion and diversity strategy with measurable goals.
Track diversity metrics
Diversity Metrics Tracking
Monitors gender representation and other diversity metrics internally.
Report DEI outcomes
DEI Outcome Reporting
Produces internal reports to monitor progress in inclusion and diversity efforts.