Scheduling Support Analyst
Yü Group Plc
Optimise and manage field engineer schedules for smart meter installations.
23 days ago ago
£26,000 - £28,000
Intermediate (4-7 years)
Full Time
Leicester, England, United Kingdom
Office Full-Time
Company Size
472 Employees
Service Specialisms
Utilities
Energy
Sustainability
Engineering
Water Services
Infrastructure
Sector Specialisms
Gas
Electricity
Water
Energy
Utility Solutions
Commercial Electricity
Commercial Gas
Commercial Water
Role
What you would be doing
engineer scheduling
data integrity
stakeholder liaison
dashboard monitoring
resource escalation
pre‑booking
- Plan and allocate off-service time including sickness, holiday, training, and meeting requirements.
- Take ownership and accountability of failed or at-risk appointments, engaging the correct internal/external stakeholders to drive resolution (e.g. locksmiths, DNO,).
- Maintain accurate records in the relevant systems and ensure data integrity.
- Provide customer support for rearranged appointments as required.
- Escalate resourcing issues and propose solutions to maintain service levels.
- Proactively communicate with engineers and stakeholders to manage changes and updates.
- Support pre-booking requirements including long ladder access, permits, presurveys, and complex job types.
- Take full ownership of and optimise the scheduling of Transients engineers.
- Liaise with suppliers, customer service, DNO, and field management to enable successful planning and execution.
- Monitor Fieldforce dashboards and performance reports to ensure plan to actual alignment.
- Provide Intra Day support when necessary.
- Analyse scheduling exceptions and act swifty to resolve blockers (e.g. access issues, technical flags, route constraints).
- Analyse scheduling trends to improve efficiency and service delivery.
- Manage and optimise daily and weekly engineer schedules using Field Force software (Salesforce FSL).
- Log, track, and follow up on scheduling errors or rework drivers to support continuous improvement.
What you bring
salesforce fsl
scheduling
workforce
data dashboards
negotiation
detail-oriented
- High level of attention to detail and process quality
- Experience of the Utilities/Energy industry would be beneficial but is not essential.
- Exceptional organisational skills particularly in time and diary management
- Negotiation Skills
- Proficiency in scheduling and workforce management tools (e.g. Salesforce FSL)
- Excellent communication skills, both written and verbal.
- Strong background in scheduling, operations support, or workforce coordination
- Strong planning and organisational skills
- A confident attitude with the ability to convert a rejection into a positive outcome.
- Analytical mindset with the ability to spot inefficiencies, trends, or root cause.
- Scheduling/workforce management experience
- Confident communicator able to collaborate with planners, engineers, and external stakeholders.
- Strong data entry and system accuracy capabilities
- Able to work at pace, independently troubleshoot, and manage competing priorities.
- Conflict Handling Skills
- Report writing skills.
- Effective communication skills – you are at ease building rapport and listening to customers.
- Comfortable working with data dashboards and extracting information to drive action.
- Employee Assistance Programme
- Death in service and critical illness cover
- Company sick pay (subject to length of service)
- Appointment allowance
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- New modern facilities
- Enhanced paternity, maternity and adoption policies
- Learning and development opportunities
- 3 days additional annual leave if you get married/civil partnership etc.
- Long service recognition
- Day off on your birthday
- Refer a friend payment
- Annual salary review
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- this position does not qualify for uk visa sponsorship; candidates must have indefinite right to work in the uk.
Information not given or found
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Company
Overview
£645.5 M
Annual Revenue FY24
The company reported significant financial growth with £645.5 million in revenue for the fiscal year ending in 2024.
£730–760 M
Revenue Guidance for 2025
The company has set ambitious targets, guiding revenue to between £730 million and £760 million for the upcoming year.
53k to 88k
Meter Points Growth
The company expanded its meter points significantly, increasing from approximately 53,000 to 88,000 in a single year.
2.7%
Market Penetration
With a market size of £50 billion, the company currently captures 2.7% of the addressable market, indicating strong growth potential.
- A five‑year hedging agreement with Shell supports commodity sourcing and strengthens operating stability.
- They also install EV charging solutions alongside smart meters—blending tech‑led utility services with emerging infrastructure.
- We are passionate about our customers and strive to meet or exceed their expectations on every experience
- We work together seamlessly across boundaries to meet the needs of our customers and to help our Company win
- We are trusted and accountable to uphold the highest standards of integrity in all our actions
- We use our imagination to drive innovation through a continuous learning mindset
2050
Net Zero Alignment
Aligned with UK government's net-zero target, focusing on sustainability goals.
274 GWh
Green Electricity Supplied
Supplied 274 gigawatt-hours of pure green electricity in 2024, contributing to renewable energy use.
73 GWh
Green Gas Supplied
Provided 73 gigawatt-hours of green gas in 2024, supporting sustainable energy practices.
2021
Carbon-Neutral Gas Plan
Launched a carbon-neutral gas plan, offsetting emissions through recognized schemes.
- SMETS2 smart metre rollout accelerating across eligible customers
- Leicester office built with state‑of‑the‑art energy efficiency features
- Employee incentives for sustainable transport and EV‑charger installations
- Energy efficiency support including reports and guidance for business customers
- Ongoing framework: assess, measure, communicate, continuous improvement across Product/People/Planet pillars
- Diversity and inclusion embedded in recruitment—equal opportunities employer
- Disability Confident Employer status held
- Regular colleague engagement surveys and briefings to involve and listen
- Fair and consistent reward packages
- University placements, apprenticeships and internal talent programmes to drive diverse talent pipeline
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