IT Infrastructure Specialist/Lead (Business Solutions)

Description

• Work closely with other Infrastructure Leads, the Operations team, and Engagement Managers to resolve escalated issues, ensure service continuity, and maintain overall system reliability.
• Support governance and security activities, including compliance checks, access management, and audit documentation.
• Assist in managing vendor performance to ensure service levels, cost effectiveness, and quality delivery.
• Support day-to-day operations across infrastructure platforms (networking, compute, storage, cloud, and security).
• Assist in developing network, voice, and security architectures, with emphasis on Cisco Meraki (Wi-Fi, switching, and firewalls).
• Collaborate with internal teams and external vendors to ensure solutions meet technical and business requirements.
• Participate in integration design between infrastructure systems and hospitality-related applications (HSIA, IPTV, PABX, Door Lock, CCTV).
• Prepare technical proposals and documentation, and present solution options to internal stakeholders.
• Support the design and implementation of infrastructure solutions for new property developments, hotel openings, and business initiatives..
• Participate in system health reviews and identify opportunities for operational improvements.

Requirements

• Able to communicate clearly with both technical and non-technical stakeholders.
• Strong technical knowledge in networking technologies, especially Cisco Meraki.
• Cisco Meraki Associate or Specialist certification
• Experience working with vendors and service providers, reviewing technical proposals, and coordinating delivery.
• Good documentation, analytical, and problem-solving skills.
• Familiarity with hospitality infrastructure systems such as HSIA, PABX, IPTV, Door Lock, and CCTV.
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3 to 6 years of experience in IT infrastructure design, implementation, or operations, preferably in hospitality, real estate, or similar environments.
• CompTIA Network+ or Security+
• Organized, dependable, and proactive in follow-up and execution.
• Exposure to cloud-managed networks, enterprise platforms, and modern security frameworks.
• CCNA or equivalent
• Working knowledge of Microsoft Azure and security fundamentals (firewall policies, access control, vulnerability management).

Benefits

• Collaborative team culture with mentorship from experienced Infrastructure Leads.
• Opportunities to work on diverse and visible projects, including new hotel openings and infrastructure upgrades.

Training + Development

Interview process

Visa Sponsorship

Security clearance