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Lead Resident Services
Experience Senior Living
Oversee daily operations of concierge, resident services, valet, and chauffeur teams.
3d ago
$47,000 - $50,000
Junior (1-3 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Lone Tree, CO
Onsite
Company Size
41 Employees
Service Specialisms
Design
Property Development
Project Management
Consulting
Architecture
Sector Specialisms
Assisted Living
Memory Care
Role
What you would be doing
staff scheduling
lobby operations
team supervision
compliance monitoring
performance coaching
credit reconciliation
- Maintain effective staffing and scheduling to provide uninterrupted service coverage.
- Oversee lobby and front desk operations, maintaining a safe, organized, and inviting atmosphere
- Provide cross-coverage support across teams as needed
- Serve as an escalation point for complex resident or guest needs
- Monitor compliance with company policies, procedures, and service standards
- Conduct performance feedback, coaching, and recognition to support high team standards
- Create, publish, and adjust staff schedules to ensure adequate coverage at all times
- Partner with other departments (Culinary, Sales, IT, etc.) to ensure smooth community operations
- Ensure prompt, professional, and welcoming service across all resident-facing teams
- Assist the Executive Director with credit card reconciliation and related administrative tasks
- Directly supervise concierge, resident services, valet, and chauffeur team members
- Support seamless coordination of transportation services, valet operations, and concierge requests
- Maintain accurate documentation, reports, and records for assigned teams
- Ensure a consistently high level of service for residents, families, and guests
What you bring
flexibility
office systems
financial reconciliation
scheduling
supervisory experience
team leadership
- Flexibility to work varied schedules, including weekends, evenings, and holidays.
- Proficiency in office management systems and basic financial reconciliation
- Strong scheduling, organizational, and administrative skills
- Three (3) to five (5) years of supervisory or managerial experience in customer
- Three (3) to five (5) years of working in a lead or supervisory role managing small teams.
- Ability to lead and motivate diverse service teams
- Demonstrate reliability, professionalism, and strong judgment when making operational decisions
- service, hospitality, or senior living environments
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
2021
Year Established
The company was founded in this year, marking the start of their operations.
- They’ve rapidly grown across six states—California, Colorado, Florida, Indiana, Maryland, Ohio, Virginia and Washington—delivering vibrant independent, assisted living and memory care communities.
- Financially backed by a vertically integrated model, they recruit top HR and operations leaders to support scalable expansion.
- Their typical projects are architect‑led, amenity‑rich communities featuring fitness centers, salons, theaters, makerspaces, resort‑style pools and pet‑friendly areas.
- They specialize in residential senior living—particularly independent living, assisted living and memory care—all centered on holistic resident experiences.
- Unusually, they empower residents to launch clubs, podcasts, art studios or travel groups, reflecting a bespoke ‘experience‑first’ approach.
- Trust: Residents, families and team members will have assured reliance on the character, ability, strength, and truth of Experience Senior Living
- Connection: Interpersonal relationships are fostered between residents, families, team members, and the greater community
- Commitment: We are committed to creating extraordinary experiences for residents, their families, and team members
- Innovation: We constantly look to new ideas, methodologies and mechanisms to enhance the lives of residents, families and team members
- Communication: We treat each other with respect by listening, then responding and taking action in a timely and professional manner
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