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Integration Technician I
Core & Main
Provide Level 1 support for hardware and software, travel for onsite support at new locations, and assist in integration of new mergers and acquisitions.
18d ago
Junior (1-3 years)
Full Time
St Louis, MO
Field
Company Size
5,700 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Design
Technical Services
Turnkey
Sector Specialisms
Water
Wastewater
Storm Drainage
Fire Protection
Energy
Infrastructure
Waterworks
Sewer
Role
What you would be doing
knowledge base
after-hours support
inbound tickets
pc setup
customer service
hardware setup
- Makes recommendations to streamline support processes. Maintains knowledge base.
- Assists in the coordination of IT support to ensure that problems are resolved promptly and effectively by accurately escalating incidents to correct level 2 support when appropriate.
- Provides on-call support after hours based on established rotation schedules.
- Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques.
- Maintains documentation of work history of personal computers and equipment.
- Refers complex, unusual problems to supervisor.
- Responds to inbound phone calls, email, or web tickets; provides proactive service in the diagnosis and resolution of all incidents, problems, and requests for all existing computer hardware and software, output devices, mobile devices, and ERP applications.
- Assists new associates logging into machines and provides support functions.
- Work typically involves regular review of output by a senior coworker or supervisor.
- Sets up new PCs. Troubleshoots printers, passwords, emails, Standard Windows Applications, Internet Access, network connectivity issues, etc.
- Physically sets up, maintains and monitors hardware at new Core & Main locations.
- Ensures the Help Desk maintains a high level of customer service.
- Works to meet agreed Service Level Agreements.
What you bring
bachelor's
2 years
hardware setup
hs diploma
systems development
associate degree
- Bachelor's degree preferred
- 2 years of experience in related field
- Physical hardware setup is often required. Candidates should be advised lifting computers, monitors and peripherals on or under desks is commonplace.
- HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally, 1-2 years of experience in area of responsibility.
- Experience in systems development and project management preferred
- Associate degree in technical discipline and/or technical certification; A+, MCP, and/or MCSE preferred
- Requires overnight travel less than 25% of the time. Candidates should expect to travel for a week at a time
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks are performed
Company
Overview
2017
Founded Year
The company was incorporated in 2017 as part of HD Supply’s Waterworks division.
370 Branches
Locations
Operates a network of branches across the U.S., serving various clients.
7.4B Revenue
Annual Sales
Achieved $7.4 billion in annual revenue, driven by growth and acquisitions.
2025 Transition
Leadership Change
Mark Witkowski became CEO in March 2025, maintaining financial continuity.
- Born from HD Supply’s Waterworks unit, it built upon a century of legacy firms to become a nationwide distributor.
- Headquartered in St. Louis, it operates across the U.S., serving contractors, municipalities, and private water firms.
- Delivers specialized products for both new construction and aging infrastructure.
- Fuels growth through organic volume expansion and bolt‑on acquisitions like Geothermal Supply and EGW Utilities.
- Typical projects include water‑main renewals, storm‑drain systems, fire‑sprinkler assemblies, and metering upgrades.
- Recent deals underscore its expanding technical reach.
- Recent leadership changes reinforce a decade of financial continuity.
- Stock listed on NYSE and featured in the S&P MidCap 400, reflecting strong investor interest.
- Safety First: We make safety a priority and protect the well-being of our employees, customers, and communities.
- Customer Focus: We are committed to exceeding the expectations of our customers by delivering high-quality products and services.
- Integrity: We uphold the highest ethical standards in everything we do.
- Innovation: We continuously strive to improve and seek new ways to serve our customers and communities.
- Collaboration: We work as one team to achieve common goals and create value for our customers and stakeholders.
- Accountability: We take responsibility for our actions and deliver on our commitments.
Net-zero by 2050
Carbon Emissions Target
Committed to achieving net-zero carbon emissions by the year 2050.
- Committed to sustainability and environmental stewardship across operations.
- Focus on reducing environmental impact through energy efficiency, waste reduction, and responsible sourcing.
- Active participation in sustainable product development and promoting environmentally friendly infrastructure solutions.
- Continuous efforts to optimize resource use and minimize the environmental footprint of business activities.
- Committed to fostering a diverse and inclusive work environment.
- Aim to create a workplace where all employees feel valued and respected.
- Focus on increasing gender diversity across the company, particularly in leadership roles.
- Strive to provide equal opportunities for career development and advancement for all employees regardless of background or gender.
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