Requirements
microsoft office
bilingual spanish
call center
high school
detail-oriented
customer service
The Call Center Customer Service Representative (CSR) will be responsible for handling customer inquiries into the Service Center. Position requires excellent organizational skills, attention to detail and ability to interface effectively with external and internal customers. Excellent written and oral communication skills are preferred. CSR may be reassigned to other schedules, to balance manpower or meet the needs of the company.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.
- Be extremely detail‐orientated, and efficient and possess superior written and verbal communication skills
- Excellent attendance and punctuality
- High school diploma or general education degree (GED)
- Must possess strong interpersonal skills
- Have compassion and empathy for customer situations and excellent listening skills.
- Must be able to organize and write correspondence and memos in a logical/methodical manner
- Ability to read and comprehend normal instructions, correspondence, and memos
- Excellent phone etiquette
- Be energetic, self‐motivated, and quick‐thinking
- Can work in a team environment or independently while being flexible and open to learning new experience in a fast-paced changing environment
- Ability to apply common sense understanding to carry out detailed written or oral instructions
- Communicate effectively with a variety of people across various levels both within and outside the organization.
- A minimum of six months of Call Center experience preferred
- Excellent computer skills required, including knowledge of various Microsoft Office programs
- Enjoy providing prompt and timely service to our clients
- Have excellent customer service skills with the ability to build and maintain customer relationships
- Excellent written and verbal communication skills
- Ability to deal with problems involving a few concrete variables in standardized situations
- Ability to deal with customers in a courteous, polite, and professional manner at all times.
- Ability to effectively present information to customers, clients, and other employees of the organization
- Bilingual Spanish required
- Ability to handle difficult customers or situations
- Due to the demands of this position, outstanding attendance is required.
- Ability to work varied shifts.
Benefits
Information not given or found
Training + Development
Information not given or found
