Highgate is a global investment and hospitality management firm focused on creating value in real estate.
Assist guests with luggage, escort to rooms, deliver items, provide info.
18 days ago ago
Junior (1-3 years), Entry-level
Full Time
Providence, RI
Onsite
Company Size
2,000 Employees
Service Specialisms
Hospitality
Real Estate Investment
Asset Management
Property Development
Hotel Management
Investment Management
Sector Specialisms
No specialisms available
Role
Description
room inspection
package management
luggage handling
lobby board
guest guidance
console support
Inspect guest’s room to ensure it is in order and that supplies are adequate.
Maintain current listing of local and area attractions, special events and activities.
Where applicable answer console to assist front desk agents.
Ensure lobby reader board is correct.
Explain features of the room including operation of electronic devices and entertainment.
Provide information, maps and directions as required.
Store, track, and deliver packages as needed.
Load and unload luggage carts.
Maintain list of local transportation guides, churches, sports arenas, etc.
Check/store luggage for arrivals and departures with luggage tags.
Show guestrooms and suites as needed and emphasize the hotel’s amenities.
Organize and deliver luggage for tour groups
Assist with room changes.
Assist Houseperson with guest requests.
Deliver flowers, laundry, packages and other amenities to guestrooms.
Escort guests to rooms and familiarize them with hotel services.
Deliver messages to meeting rooms.
Requirements
driver's license
confidentiality
physical lifting
communication
high school
hotel experience
Must have a valid driver's license for the applicable state. (If applicable)
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to maintain confidentiality of information.
Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
Must be able to effectively communicate both verbally and in writing
High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
Ability to stand during entire shift.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded 1988
Year Established
The company was established in 1988 and has since grown into a global leader in investment and hospitality management.
Specializes in identifying and unlocking value across the hospitality and real estate sectors.
Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties.
Expertise includes hotel operations, development, asset management, and investment strategies.
Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets.
Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations.
Known for innovative strategies and the ability to transform and enhance real estate properties.
Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.
Culture + Values
Commitment to excellence in hospitality
Innovation through technology and operational efficiency
Creating memorable guest experiences
A culture of respect, integrity, and professionalism
Collaborative team environment
Environment + Sustainability
2050
Net Zero Emissions Target
The company aims to achieve net zero carbon emissions by this year, marking a significant milestone in its sustainability journey.
Commitment to reducing carbon footprint
Investment in energy-efficient technologies
Water conservation programs
Sustainable sourcing and waste reduction efforts
Inclusion & Diversity
Focus on creating an inclusive and diverse workforce
Gender balance initiatives, with a focus on leadership roles