IT Tech Support II
Enviva
Provide IT support for Windows, Office 365, hardware, and mobile devices.
16 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Raleigh, NC
Onsite
Company Size
1,386 Employees
Service Specialisms
Sustainability
Renewable Energy
Biomass Production
Logistics
Supply Chain Management
Environmental Services
Sector Specialisms
Industrial
Energy
Infrastructure
Utilities
Marine
Transport
Renewable Energy
Biomass
Role
What you would be doing
asset inventory
device configuration
o365 support
software support
hardware support
av support
- Responsible for maintaining our asset inventory, including mobile devices.
- Responsible for assigned projects
- Train end users on use of equipment and software via one-on-one sessions
- Configure mobile devices, including, but not limited to, iPhones and iPads.
- Document incidents with detailed break-fix steps, and resolution, within our ticket tracking system.
- Responsible for troubleshooting Office 365 / Exchange ActiveSync issues on mobile devices.
- Utilize best practices in providing application support to our users, including resolving issues within Microsoft Windows, advanced Microsoft Office issues, basic network issues, and other operating systems and applications.
- Provide remote, and on-site, troubleshooting for hardware and software support on laptops, desktops, multifunction printers, and other devices as needed.
- Perform installations, upgrades, and configurations of hardware and software.
- Work with team members to resolve issues efficiently.
- Responsible for rotating after-hours support responsibilities.
- Provide audiovisual meeting support including technical troubleshooting as needed.
- Responsible for enforcing and implementing IT policies, procedures, and security measures.
- Communicate with high profile end users in a professional and courteous manner.
What you bring
bachelor's
excel
apple
sharepoint
5+ years
issue resolution
- Significant track record of expeditious issue resolution.
- Must have excellent verbal and written communication skills, with a demonstrated ability to work cooperatively with all levels of staff.
- Bachelor's degree in Computer Science/Information Systems preferred.
- Must have extensive Microsoft Office troubleshooting experience, with emphasis on Excel and Outlook.
- Experience supporting Apple products including iOS and OSX preferred.
- Motivated self-starter and outstanding work ethic.
- A minimal amount of travel to Enviva’s production facilities will be expected (average 15% a year).
- 5+ years of experience supporting end users.
- Able to quickly change priorities several times during the day as needed.
- Knowledge and experience with laptop, desktop, and networking hardware.
- Strong analytical abilities organized with high attention to detail.
- SharePoint, OneDrive, and Office 365 support experience strongly preferred.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa Sponsorship- position not eligible for visa support.
Information not given or found
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Company
Overview
2004 Founded
Company Origin
The company was established in 2004 from a UVA business-school concept.
#1 Wood Pellets Producer
Global Ranking
It is recognized as the world's top producer of industrial wood pellets.
5M+ MT Annually
Production Capacity
The company scaled its pellet production to exceed 5 million metric tons annually.
$500M DIP Financing
Restructuring Fund
Secured $500 million in debtor-in-possession financing during bankruptcy restructuring.
- It became the world’s top producer of industrial wood pellets.
- Headquartered in Maryland with pellet plants across the U.S. Southeast and global exports.
- Established its reputation through large long-term deals displacing coal in heavy industries.
- Scaled operations significantly after its IPO in 2015 and full corporation conversion in 2022.
- File for Chapter 11 bankruptcy in March 2024 due to commodity-price risks and debt.
- Plans to complete its Alabama plant and cut $1 billion in debt as part of restructuring.
- Focuses on projects including pellet plants, deep-water terminals, and contracts for hard-to-decarbonize sectors.
- sources low-value wood fiber and sawdust, converting waste into energy pellets.
- Operates a global network with proprietary production and logistics via waterways and ports.
- Safety is our top priority.
- We embrace responsibility and accountability.
- We continuously strive for improvement.
- We prioritize integrity and honesty in all actions.
- We foster collaboration and teamwork.
- We value and support personal and professional growth.
Net Zero
Environmental Commitment
The company is dedicated to achieving net zero emissions by a specific future date, reflecting its commitment to combating climate change.
- Biomass production contributes to displacing coal in energy generation, which helps reduce CO2 emissions.
- The company tracks and reports on carbon reductions using the Greenhouse Gas Protocol.
- Operations are designed to meet or exceed the highest sustainability standards.
30% female workforce
Gender diversity target
Aim to achieve greater representation of women in the workforce by 2025.
- The company has set specific targets for increasing racial and ethnic diversity within its leadership team.
- Enviva tracks and reports on workforce diversity metrics, including gender and ethnicity.
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