Assistant Community Manager

• Conduct leasing demonstrations, monitor and maintain new and renewal leases to include optimal renewal rates, process lease administration paperwork, and enter information into property management systems.
• Maintain competitive marketplace intelligence to contribute to sales, marketing, and operational initiatives for budgeted occupancy and customer retention goals
• Liaise between ownership and residents, including drafting and distributing resident communications
• Be available for after-hours emergencies, ensure proper insurance requirements are met, report liability and property incidents to upper management, and submit necessary paperwork
• Assist in the lease enforcement process, including reviewing applications, conducting inspections, and ensuring notice requirements
• Manage office supplies inventory and monitor storage, bicycle, and fitness agreements for compliance.Prepare monthly reports, ensuring delinquency is below 0.5% of GPR
• Assist in regular community inspections, coordinate Move In/Move Out schedule, collect insurance certificates, and process Move Out Reports and security deposit refunds
• Address resident requests, complaints, and inquiries in line with contractual obligations and standards
• Foster positive relationships among residents, management, and building staff
• Assist in analyzing income and expense patterns, budget forecasting, code and process accounts payable and receivable, file compliance paperwork, and maintain office files
• Collaborate with property management and maintenance on renovations or CapEx projects, obtain vendor estimates and review contracts, provide recommendations for modifications and coordinate vendors for repairs as necessary
• Supervise programs for resident retention and collaborate with internal departments
• Assist with data entry in the online work order system and support Resident Manager with post-move out walk-throughs

We are seeking a dedicated and detail-oriented individual to join our team as an Assistant Community Manager for our multifamily properties. The Assistant Community Manager will play a crucial role in supporting the Community Manager in day-to-day operations, resident relations, and administrative tasks to ensure the success of our vibrant residential communities.

• Must be present on-site and be able to move throughout the building to address community-related matters, including exceptional communication skills to meet with tenants, staff, vendors and visitors
• Ability to ascend and descend stairs and be comfortable with exposure to varying environmental climates and circumstances
• Bachelor’s degree in business, marketing, real estate, or finance is preferred
• Technical knowledge of building operations and maintenance
• Understanding of marketing trends, budgeting, and reporting
• Proficiency in navigating computers and community management software, including Microsoft Office, iLuvLeasing, On-Site, and Yardi
• Must be available to work weekends (Saturdays and Sundays)
• Minimum of 3 years of multifamily leasing and/or assistant community management experience
• Work authorization (required)
• Valid NYS real estate license or ability to obtain one within the first 120 days of employment. All active license holders must register their license with Rose Associates upon hire

In addition to base compensation, significant incentive pay and full benefits packages are available. Annual Pay Range: $60,000-$65,000