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Annual revenue generated from water and wastewater services.
7% increase
Revenue growth
Year-over-year growth in annual revenue.
£424 million
Operating profit
Annual operating profit from water and wastewater services.
4% decrease
Profit decline
Year-over-year decrease in operating profit.
Provider of water and wastewater services to the East of England.
Supplies over six million domestic and commercial customers.
Innovative approaches to water management in water-scarce regions.
Operations cover Norfolk, Suffolk, Essex, and Cambridgeshire.
Culture + Values
2021
Workplace Health Award
Received recognition for workplace health and wellbeing from the Royal Society for Public Health.
18 Years
Health & Safety Excellence
Maintained a consecutive record of health and safety excellence with the RoSPA gold award.
**Build Trust:** Trust is fundamental to our operations and employee interactions.
- **Do the Right Thing:** Ethical operations guide our services.
- **Always Exploring:** Innovation and continuous improvement are key to our success.
- **PURPOSE:** To bring environmental and social prosperity to the region we serve through our commitment to Love Every Drop.
- Consistently demonstrates excellence in health and safety.
Environment + Sustainability
Net Zero Carbon by 2030
Carbon Neutrality Target
The company is committed to achieving net zero carbon emissions by 2030, demonstrating leadership in sustainability.
70% Carbon Reduction
Asset Carbon Footprint
Aiming to reduce the carbon footprint in the building and maintenance of assets by 70% against a 2010 baseline by 2030.
1 Billion Liters Cleaned Daily
Water Recycling
Cleans 1 billion liters of used water daily at over 1,000 water recycling works, returning it to rivers.
Over 1,000 Recycling Works
Water Treatment Infrastructure
Operates over 1,000 water recycling works to ensure clean water is returned to rivers, contributing to environmental restoration.
Encourages public enjoyment of its well-maintained open spaces, wildlife habitats, parks, and reservoirs, showcasing environmental stewardship efforts.
Aligns its operations and outcomes with the United Nations Sustainable Development Goals.
Inclusion & Diversity
33.5% Workforce Female
Women Representation
The proportion of women in the overall workforce.
87% Inclusive Workplace
Employee Perception
Percentage of women who find the work environment inclusive and welcoming.
3.0% Gender Pay Gap
Pay Equity Progress
Reduction in median gender pay gap over the past year.
Top 50 Gender Equality Ranking
External Recognition
Ranked by The Times for gender equality in 2023.
- 88% of women feel treated with dignity and respect.
- Targets set for 2024 and 2025 to increase female hires and senior roles.
- 2.4% reduction in mean gender pay gap.
- Includes three employee resource groups for diversity support.
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