Estimator/Administrative Assistant at Servicemaster Restore® in Valley Stream, NY | Kablio
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Estimator/Administrative Assistant
Servicemaster Restore®
Provides 24/7 residential and commercial disaster restoration for water, fire, mold, odor, and more.
Prepare Xactimate estimates and manage office administration for a restoration firm.
9 days ago ago
Junior (1-3 years), Entry-level
Full Time
Valley Stream, NY
Office Full-Time
Company Size
847 Employees
Service Specialisms
Water Damage Restoration
Fire Damage Restoration
Mold Remediation
Storm Damage Restoration
Content Cleaning and Restoration
Commercial Restoration Services
Disaster Recovery Services
Biohazard Cleanup
+2 more
Sector Specialisms
Residential
Commercial
Industrial
Water
Fire and Smoke
Mold
Weather
Odor
+5 more
Role
Description
xactimate
quantity takeoffs
crm entry
documentation
estimate management
customer service
Operate computers and software including Microsoft Office, Outlook, Excel, and company operating systems.
Maintain confidentiality and manage sensitive information securely.
Maintain detailed notes and documentation within required operating systems.
Ensure all required documentation (photos, signatures, notes) is complete.
Answer phones, greet visitors, and handle customer inquiries professionally.
Review quotes and estimates with the construction/project team.
Assist other departments and support business owners or management with various tasks.
Enter new jobs into the ServiceMaster CRM and capture relevant customer/job details.
Communicate with insurance companies, adjusters, customers, and team members via phone and email.
Follow up with customers regarding work performed and collect payments when necessary.
Manage estimate files, identify project risks, and address estimate exceptions promptly.
Provide general customer service and administrative support to ensure smooth daily operations.
Inspect, scope, and document jobs; collaborate with Project Managers, Crew Chiefs, and Technicians on job scope.
Schedule appointments and assist with travel arrangements or expense reports as needed.
Estimate using insurance carrier audit standards and update estimates based on feedback.
Determine labor, equipment, and material costs; prepare accurate quantity takeoffs.
Write mitigation and reconstruction estimates using Xactimate and other estimating programs.
Requirements
xactimate
high school
microsoft office
communication
construction
admin experience
Xactimate experience required; candidates must demonstrate proficiency.
High school diploma/GED required
Experience and skill with Microsoft Office application (Word, Outlook, PowerPoint, and Excel) required
Strong organizational, time management, verbal, and written communication skills.
Verbal and written communication skills
Basic understanding of construction, restoration processes, and building materials strongly preferred.
Previous administrative assistant experience preferred but not required
Dependable and adaptable to operate within a fast-paced work environment
Comfortable with using multiple types of software
Benefits
Bonus based on performance
401(k) matching
Opportunity for advancement
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
1929 Founded
Year Established
The company traces its roots back to 1929, showcasing its long-standing history and expertise in the industry.
1,000+ Franchises
National Network
Operates through over 1,000 franchises nationwide, providing extensive coverage for emergency response services.
Respond 365 System
Real-Time Job Tracking
Pioneered Respond 365, an innovative real-time job-tracking system that sets industry standards for efficiency.
National Scale
Community-wide Disasters
Backed by a larger network, they handle everything from single-house floods to large-scale community disasters.
Evolved into a crisis-response leader from its origins as a small moth-proofing business.
Tackles emergencies ranging from burst pipes to tornado damage.
Restores homes and businesses after water, fire, smoke, mold, odor, and weather events.
Projects range from small-scale incidents to major community-wide disasters.
Utilizes a Disaster Operations Center with forecasting tools to pre-stage response teams for major events.
Culture + Values
We are passionate about restoring peace of mind and rebuilding lives.
We act with integrity, do the right thing, and take ownership of the work we do.
We have a relentless focus on providing exceptional customer experiences.
We are committed to delivering the highest standards of quality and service.
We build strong partnerships with our customers and communities.
We drive innovation to improve our services and expand our capabilities.
Environment + Sustainability
2050 Target
Net Zero Commitment
Aim to achieve net zero emissions, demonstrating a long-term commitment to climate action.
Focuses on sustainable, environmentally responsible services.
Reduces carbon footprint through energy-efficient processes and waste reduction strategies.
Utilizes green cleaning solutions and eco-friendly technologies.
Emphasizes sustainable practices throughout the supply chain to limit environmental impact.
Inclusion & Diversity
strives to build an inclusive workplace where everyone feels valued and respected.
is committed to diverse hiring practices and creating equal opportunities for all employees.
has implemented programs to support the advancement of women and underrepresented groups in leadership roles.
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