Assist the community’s COE with accepting move out notices, service requests, resident transfers and other in-person resident needs.
Guide your team in the creation of meaningful resident experience programs by creating tactical plans and evaluating community performance.
Establish, manage, and maintain marketing programs and social media presence.
You s erve as the liaison for your residents and prospective residents to access the best service and support channels to address their needs.
Partner with teams from other communities to deepen the company’s relationship with residents and achieve resident retention goals.
Regularly inspect the property for community policy violations, needed repairs and overall appearance, and resolve concerns timely.
Continuously monitor Funnel for incoming tasks assigned by your COE and ensure timely completion and schedule follow-ups where necessary.
Perform regular community inspections, i.e., vacancies, make-ready apartments, models as well as conducting move-in and move-out inspections.
Partner with your COE to keep your finger on the pulse of resident satisfaction levels to ensure we are delivering everything our residents expect and beyond.
Process in-person rental payments.
Review performance management dashboards that measure renewal rates, resident satisfaction, move-ins/move-outs, traffic activity, closing ratios, application statuses, and other key community metrics.
Greet and communicate with walk-in prospective residents.
Manage and maintain vendor relationships.
Provide excellent customer service while maintaining the highest standards of courtesy, respect, and sensitivity for resident service and engagement.
Deliver notices to residents as needed.
Directly assist the multi-site Community Manager in leading a team in their daily activities to ensure compliance with company and government policies, procedures, and expectations including safety, OSHA compliance, and Fair Housing guidelines.
Inspire your community colleagues to continually strengthen resident event strategies.
Requirements
property management
microsoft office
realpage
bachelor's
sales
problem solving
3+ years of Property Management experience preferred
Able to multitask and meet deadlines in a timely and organized manner.
Experience in sales and customer service
Proficiency in Microsoft Office Suite, Funnel, OneSite and RealPage applications
Excellent written and verbal communication skills
Bachelor’s degree or equivalent industry / customer service experience required
Strong analytical, critical thinking and problem-solving skills
Stellar attention to detail and organization skills
Your reputation as a hands-on manager and decisive tactician grows daily, and the multi-site Community Manager feels totally confident leaving you to run the community during absences.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Founded in the early 2000s, this company has rapidly evolved into a leading real estate investment and management firm.
The company focuses on creating high-quality residential and commercial spaces that enhance communities and provide value to investors.
They manage thousands of apartments and properties across major U.S. cities.
Their approach to development is characterized by an innovative blend of design, sustainability, and market intelligence.
Known for delivering exceptional living experiences, they thrive on partnerships and long-term growth strategies.
Their portfolio includes luxury apartments, mixed-use developments, and commercial properties.
They are a prominent player in transforming urban landscapes, particularly in high-demand metropolitan areas.
Culture + Values
Customer-first approach
Collaboration
Innovation
Integrity
Excellence
Accountability
Environment + Sustainability
2050 Carbon Neutrality
Net-Zero Emissions Target
Describes the company's goal to achieve net-zero carbon emissions by a specific future year.
Integrates sustainability into real estate projects focusing on energy efficiency, water conservation, and sustainable materials.
Achieved LEED certification for several properties.
Uses energy-efficient systems in building designs.
Inclusion & Diversity
50% Women
Leadership Representation
The proportion of women in leadership roles reflects a significant commitment to gender diversity.
30% Minority by 2025
Leadership Representation by 2025
The target for minority representation in leadership roles highlights a forward-looking approach to diversity and inclusion.
Has set goals to increase the representation of women and minorities in leadership roles.