PA Services Manager
Pinsent Masons
Lead and manage UK PA services, driving operational excellence and change.
3 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Birmingham, England, United Kingdom
Office Full-Time
Company Size
3,500 Employees
Service Specialisms
Construction services
Energy
Real Estate
Infrastructure
Technology
Dispute Resolution
Corporate Law
Employment Law
Sector Specialisms
Defence
Energy & Natural Resources
Financial Services
Retail & Consumer
Infrastructure
Life Sciences & Healthcare
Professional & Public Services
Technology, Science & Industry
Role
What you would be doing
service oversight
recruitment lead
change management
performance reviews
team operations
resource optimisation
- Oversee utilisation of external services (e.g. Morae/Document Services), ensuring quality control and timely delivery through regular liaison and feedback loops.
- Lead recruitment processes for support staff, including business case development, stakeholder engagement, and interview management.
- Act as a change agent, promoting new ways of working and embedding a forward-thinking mindset across the team.
- Conduct performance reviews and mentoring with a focus on development, accountability, and ER best practice.
- Facilitate regular team meetings, ensuring clear documentation of actions and outcomes.
- Champion a culture of continuous improvement, actively seeking out and implementing changes that challenge the status quo.
- Manage team operations including overtime authorisation, holiday and sickness tracking, and return-to-work interviews.
- Drive resource optimisation, assessing team capacity and workflow distribution to maximise efficiency across local and national teams.
- Lead and inspire the PA/TA team, ensuring high standards of performance, engagement, and professional development.
- Build strong relationships with stakeholders including partners, business managers, and PA Services Managers to ensure alignment and proactive support.
What you bring
innovation
administration
employee relations
communication
resource management
stakeholder management
- A track record of leading change, driving innovation, and challenging legacy processes.
- Experience in administrative support and team leadership.
- Proven experience in employee relations, including performance management, conflict resolution, and team development.
- Excellent communication and organisational skills, with the ability to manage multiple priorities and maintain high standards under pressure.
- Expertise in resource management, with a focus on identifying efficiencies and improving service delivery.
- Strong stakeholder management skills, with the ability to influence and collaborate across diverse business areas.
- Contributory pension of up to 5%.
- Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan.
- Carers’ leave (up to five paid days’ leave towards caring responsibilities)
- Death in service cover (4 x base salary).
- Private healthcare policy
- Cycle to work scheme.
- 25 days’ annual leave entitlement and the opportunity to purchase or roll over 5 days.
Information not given or found
Interview process
- two interview stages per vacancy.
- first stage conducted virtually.
- second stage usually in‑person at the office.
- each stage involves meeting two members of the hiring team.
Information not given or found
Security clearanceInformation not given or found
People also searched
Business Support Admin Jobs in Birmingham United KingdomOffice Administrator Jobs in Birmingham United KingdomTalent Development Jobs in Birmingham United KingdomHuman Resources Jobs in Birmingham United KingdomAdministrative Assistant Jobs in Birmingham United KingdomExecutive Assistant Jobs in Birmingham United KingdomChange Manager Jobs in Birmingham United KingdomOperations Administrator Jobs in Birmingham United Kingdom
Company
Overview
19th century
Founded
Established in the 19th century, the firm has a long-standing history in the legal industry.
- Focus on innovation and client-centered solutions supporting diverse industries.
- Work spans high-profile infrastructure, energy, and technology projects worldwide.
- Legal expertise covers construction law to commercial contracts and dispute resolution.
- Reputation for delivering complex, cross-border projects with a collaborative approach.
- Notable recent projects include advising on major renewable energy projects and global infrastructure initiatives.
- Deep specialization in sectors such as energy, real estate, and transport.
- Growth driven by commitment to excellence and ability to adapt to new challenges in the legal landscape.
- Approachable – down‑to‑earth, respectful; always open to support and advice, fostering two‑way collaboration.
- Bold – prepared to take calculated risks, push boundaries, innovate and engage in honest conversations.
- Connected – strong relationships internally and externally, working effectively together and staying connected to suppliers and communities.
Net Zero by 2040
Global Sustainability Target
Achieved global net-zero target validated by Science Based Targets initiative, covering all scopes of emissions.
50% Emission Reduction
Ambitious Greenhouse Gas Target
Committed to reducing absolute scope 1, 2, and 3 emissions by 50% by 2030.
100% Renewable Energy
Sustainable Electricity Commitment
Aiming to source 100% renewable electricity across global estate by 2030.
40% Energy Reduction
UK Office Efficiency
Achieved a 40% reduction in energy consumption across UK offices since 2014.
- Committed to reduce absolute scope 1, 2 and 3 emissions by 50% by 2030.
- Pre-pandemic UK offices saw a 30% reduction in energy consumption – one year ahead of targets.
- All single-use plastic disposables removed from UK catering; 100% of UK waste diverted from landfill.
- Print volumes cut by ~75% since 2014; device numbers significantly reduced.
- Engaging in Smart Buildings and Demand Side Response programmes to optimise energy use and monitor supply chain environmental performance via CDP.
- Rolling out science-based emissions targets for SME suppliers, aiming for 50% of spend to be covered by suppliers with validated targets by 2025.
33rd Rank
Social Mobility Index
Ranked 33rd in the Social Mobility Employer Index 2024, featured on the Social Mobility List 2024.
7 Year Streak
Top-10 Employer
Consistently ranked in the top-10 Working Families employers for seven consecutive years.
3,500 Employees
Legal Team & Workforce
~1,900 in the legal team, including ~490 partners, across an overall workforce of ~3,500 employees.
- Recognised as Stonewall Top Global Employer in 2023.
- Active inclusion network groups: Disability & Wellbeing, Family Matters, Female Futures, LGBT+, FREE (Faith, Race, Ethnicity, Equality), Neurodiversity, Inclusion Allies.
- Benchmarked as Disability Confident Employer.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio