PA Services Manager at Pinsent Masons in Birmingham, England, United Kingdom | Kablio

Role

Description

service oversight

recruitment lead

change management

performance reviews

team operations

resource optimisation

Oversee utilisation of external services (e.g. Morae/Document Services), ensuring quality control and timely delivery through regular liaison and feedback loops.
Lead recruitment processes for support staff, including business case development, stakeholder engagement, and interview management.
Act as a change agent, promoting new ways of working and embedding a forward-thinking mindset across the team.
Conduct performance reviews and mentoring with a focus on development, accountability, and ER best practice.
Facilitate regular team meetings, ensuring clear documentation of actions and outcomes.
Champion a culture of continuous improvement, actively seeking out and implementing changes that challenge the status quo.
Manage team operations including overtime authorisation, holiday and sickness tracking, and return-to-work interviews.
Drive resource optimisation, assessing team capacity and workflow distribution to maximise efficiency across local and national teams.
Lead and inspire the PA/TA team, ensuring high standards of performance, engagement, and professional development.
Build strong relationships with stakeholders including partners, business managers, and PA Services Managers to ensure alignment and proactive support.

Requirements

innovation

administration

employee relations

communication

resource management

stakeholder management

A track record of leading change, driving innovation, and challenging legacy processes.
Experience in administrative support and team leadership.
Proven experience in employee relations, including performance management, conflict resolution, and team development.
Excellent communication and organisational skills, with the ability to manage multiple priorities and maintain high standards under pressure.
Expertise in resource management, with a focus on identifying efficiencies and improving service delivery.
Strong stakeholder management skills, with the ability to influence and collaborate across diverse business areas.

Benefits

Contributory pension of up to 5%.
Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan.
Carers’ leave (up to five paid days’ leave towards caring responsibilities)
Death in service cover (4 x base salary).
Private healthcare policy
Cycle to work scheme.
25 days’ annual leave entitlement and the opportunity to purchase or roll over 5 days.

Training + Development

Information not given or found

Interview process

two interview stages per vacancy.
first stage conducted virtually.
second stage usually in‑person at the office.
each stage involves meeting two members of the hiring team.

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

19th century

Founded

Established in the 19th century, the firm has a long-standing history in the legal industry.

Focus on innovation and client-centered solutions supporting diverse industries.
Work spans high-profile infrastructure, energy, and technology projects worldwide.
Legal expertise covers construction law to commercial contracts and dispute resolution.
Reputation for delivering complex, cross-border projects with a collaborative approach.
Notable recent projects include advising on major renewable energy projects and global infrastructure initiatives.
Deep specialization in sectors such as energy, real estate, and transport.
Growth driven by commitment to excellence and ability to adapt to new challenges in the legal landscape.

Culture + Values

Approachable – down‑to‑earth, respectful; always open to support and advice, fostering two‑way collaboration.
Bold – prepared to take calculated risks, push boundaries, innovate and engage in honest conversations.
Connected – strong relationships internally and externally, working effectively together and staying connected to suppliers and communities.

Environment + Sustainability

Net Zero by 2040

Global Sustainability Target

Achieved global net-zero target validated by Science Based Targets initiative, covering all scopes of emissions.

50% Emission Reduction

Ambitious Greenhouse Gas Target

Committed to reducing absolute scope 1, 2, and 3 emissions by 50% by 2030.

100% Renewable Energy

Sustainable Electricity Commitment

Aiming to source 100% renewable electricity across global estate by 2030.

40% Energy Reduction

UK Office Efficiency

Achieved a 40% reduction in energy consumption across UK offices since 2014.

Committed to reduce absolute scope 1, 2 and 3 emissions by 50% by 2030.
Pre-pandemic UK offices saw a 30% reduction in energy consumption – one year ahead of targets.
All single-use plastic disposables removed from UK catering; 100% of UK waste diverted from landfill.
Print volumes cut by ~75% since 2014; device numbers significantly reduced.
Engaging in Smart Buildings and Demand Side Response programmes to optimise energy use and monitor supply chain environmental performance via CDP.
Rolling out science-based emissions targets for SME suppliers, aiming for 50% of spend to be covered by suppliers with validated targets by 2025.

Inclusion & Diversity

33rd Rank

Social Mobility Index

Ranked 33rd in the Social Mobility Employer Index 2024, featured on the Social Mobility List 2024.

7 Year Streak

Top-10 Employer

Consistently ranked in the top-10 Working Families employers for seven consecutive years.

3,500 Employees

Legal Team & Workforce

~1,900 in the legal team, including ~490 partners, across an overall workforce of ~3,500 employees.

Recognised as Stonewall Top Global Employer in 2023.
Active inclusion network groups: Disability & Wellbeing, Family Matters, Female Futures, LGBT+, FREE (Faith, Race, Ethnicity, Equality), Neurodiversity, Inclusion Allies.
Benchmarked as Disability Confident Employer.

Articles

Careers at Pinsent Masons

Pinsent Masons Insights

Pinsent Masons News

Role

Description

service oversight

recruitment lead

change management

performance reviews

team operations

resource optimisation

Oversee utilisation of external services (e.g. Morae/Document Services), ensuring quality control and timely delivery through regular liaison and feedback loops.
Lead recruitment processes for support staff, including business case development, stakeholder engagement, and interview management.
Act as a change agent, promoting new ways of working and embedding a forward-thinking mindset across the team.
Conduct performance reviews and mentoring with a focus on development, accountability, and ER best practice.
Facilitate regular team meetings, ensuring clear documentation of actions and outcomes.
Champion a culture of continuous improvement, actively seeking out and implementing changes that challenge the status quo.
Manage team operations including overtime authorisation, holiday and sickness tracking, and return-to-work interviews.
Drive resource optimisation, assessing team capacity and workflow distribution to maximise efficiency across local and national teams.
Lead and inspire the PA/TA team, ensuring high standards of performance, engagement, and professional development.
Build strong relationships with stakeholders including partners, business managers, and PA Services Managers to ensure alignment and proactive support.

Requirements

innovation

administration

employee relations

communication

resource management

stakeholder management

A track record of leading change, driving innovation, and challenging legacy processes.
Experience in administrative support and team leadership.
Proven experience in employee relations, including performance management, conflict resolution, and team development.
Excellent communication and organisational skills, with the ability to manage multiple priorities and maintain high standards under pressure.
Expertise in resource management, with a focus on identifying efficiencies and improving service delivery.
Strong stakeholder management skills, with the ability to influence and collaborate across diverse business areas.

Benefits

Contributory pension of up to 5%.
Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan.
Carers’ leave (up to five paid days’ leave towards caring responsibilities)
Death in service cover (4 x base salary).
Private healthcare policy
Cycle to work scheme.
25 days’ annual leave entitlement and the opportunity to purchase or roll over 5 days.

Training + Development

Information not given or found

Interview process

two interview stages per vacancy.
first stage conducted virtually.
second stage usually in‑person at the office.
each stage involves meeting two members of the hiring team.

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

19th century

Founded

Established in the 19th century, the firm has a long-standing history in the legal industry.

Focus on innovation and client-centered solutions supporting diverse industries.
Work spans high-profile infrastructure, energy, and technology projects worldwide.
Legal expertise covers construction law to commercial contracts and dispute resolution.
Reputation for delivering complex, cross-border projects with a collaborative approach.
Notable recent projects include advising on major renewable energy projects and global infrastructure initiatives.
Deep specialization in sectors such as energy, real estate, and transport.
Growth driven by commitment to excellence and ability to adapt to new challenges in the legal landscape.

Culture + Values

Approachable – down‑to‑earth, respectful; always open to support and advice, fostering two‑way collaboration.
Bold – prepared to take calculated risks, push boundaries, innovate and engage in honest conversations.
Connected – strong relationships internally and externally, working effectively together and staying connected to suppliers and communities.

Environment + Sustainability

Net Zero by 2040

Global Sustainability Target

Achieved global net-zero target validated by Science Based Targets initiative, covering all scopes of emissions.

50% Emission Reduction

Ambitious Greenhouse Gas Target

Committed to reducing absolute scope 1, 2, and 3 emissions by 50% by 2030.

100% Renewable Energy

Sustainable Electricity Commitment

Aiming to source 100% renewable electricity across global estate by 2030.

40% Energy Reduction

UK Office Efficiency

Achieved a 40% reduction in energy consumption across UK offices since 2014.

Committed to reduce absolute scope 1, 2 and 3 emissions by 50% by 2030.
Pre-pandemic UK offices saw a 30% reduction in energy consumption – one year ahead of targets.
All single-use plastic disposables removed from UK catering; 100% of UK waste diverted from landfill.
Print volumes cut by ~75% since 2014; device numbers significantly reduced.
Engaging in Smart Buildings and Demand Side Response programmes to optimise energy use and monitor supply chain environmental performance via CDP.
Rolling out science-based emissions targets for SME suppliers, aiming for 50% of spend to be covered by suppliers with validated targets by 2025.

Inclusion & Diversity

33rd Rank

Social Mobility Index

Ranked 33rd in the Social Mobility Employer Index 2024, featured on the Social Mobility List 2024.

7 Year Streak

Top-10 Employer

Consistently ranked in the top-10 Working Families employers for seven consecutive years.

3,500 Employees

Legal Team & Workforce

~1,900 in the legal team, including ~490 partners, across an overall workforce of ~3,500 employees.

Recognised as Stonewall Top Global Employer in 2023.
Active inclusion network groups: Disability & Wellbeing, Family Matters, Female Futures, LGBT+, FREE (Faith, Race, Ethnicity, Equality), Neurodiversity, Inclusion Allies.
Benchmarked as Disability Confident Employer.

Articles

Careers at Pinsent Masons

Pinsent Masons Insights

Pinsent Masons News