Guest Experience Assistant Manager - Permanent contract - (f, m, x)

Description

• Maintaining guides and manuals for properties
• Working with the Maintenance team to report, schedule and monitor repairs and renovations
• Using online tools to manage reservations, calendars and property details
• Managing runners’ productivity and organising their daily tasks
• Working with the maintenance team to ensure all properties are in the best possible condition and problems are resolved quickly
• Ensuring office and shift coverage managing rotas and being first supervisory reference point attending the office according to shift pattern
• Maintaining the office, controlling stock and supplies, and light reception work
• Support the Guest Experience Manager coordinating and training new and existing team members and maximise the effectiveness of the team
• Completing inventories, check-outs and inspections of long-term rentals
• Replying to messages by email and messaging from guests, clients and contractors
• Taking messages and booking callbacks with other team members
• Carrying out other adhoc work throughout the Scotland operations as required
• Answering inbound calls from guests, clients and contractors
• Conducting meet and greets and coordinating guest check ins/outs
• Carrying out property inspections
• Acting as first escalation point for any operations and guest experience matters
• Performing stock and inventory tracking for consumables

Requirements

• 4 days a week shifts (8am to 6pm) based on rota, including weekends
• If needed, performing Guest Experience Coordinator duties, e.g.:
• You are fluent in English (C1 level, written and spoken) - additional languages are a plus!
• You have experience in hospitality or customer service;
• You are a problem-solver and self-driven to provide outstanding customer service;

Benefits

• £2,000 per annum incentive target
• Pension contributions
• £28,000 per annum for 40 hours per week (incl. lunch)
• 33 days including Bank Holidays

Training + Development

Interview process

Visa Sponsorship

Security clearance