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landsec

Helpdesk Support Executive

landsec
Leading company in sustainable technology solutions.
Provide AP support and customer service to internal/external stakeholders.
3d ago
Junior (1-3 years), Entry-level
Full Time
London Area, United Kingdom
Hybrid
Company Size
1500+ globally Employees
Service Specialisms
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Sector Specialisms
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Role
What you would be doing
email monitoring
query escalation
stakeholder management
invoice processing
call handling
teams monitoring
  • Monitor shared mailboxes across the team and responding to emails promptly and professionally
  • Ensure urgent queries are escalated promptly to enable timely resolution
  • Develop and maintain strong, effective working relationships with key internal and external stakeholders
  • Support the wider AP team with additional tasks as required
  • Handle incoming calls and switchboard enquiries with clarity and efficiency
  • The Customer Service Representative will serve as a representative of the AP function, delivering responsive and professional support to both internal and external customers. As the primary point of contact, the role is instrumental in ensuring a positive customer and stakeholder experience, resolving queries efficiently, and supporting the smooth operation of the wider Accounts Payable team through ad hoc administrative tasks.
  • Handle daily Accounts Payable (AP) enquiries from both internal and external stakeholders, including locating invoices, verifying payment status and purchase order receipts, and reviewing supplier details
  • Monitor incoming group Teams messages to ensure timely and appropriate responses are provided
What you bring
microsoft office
excel
dynamics d365
customer service
collaboration
detail oriented
  • Proficient in Microsoft Office, with good working knowledge of Outlook and Excel
  • Responsive and capable of managing competing priorities and maintaining accuracy in a fast-paced environment
  • Flexible and adaptable, capable of adjusting to changing priorities and supporting additional tasks when needed
  • Customer service experience (desirable)
  • Ability to collaborate effectively across all levels of the organisation, including Finance and wider business functions
  • Highly organised with strong attention to detail and effective time management
  • Strong communication skills and customer focused mindset, committed to delivering a positive experience to both internal and external stakeholders
  • Experience using Microsoft Dynamics D365 F&O (desirable)
  • Proactive and solution-oriented, able to investigate and resolve queries independently and with confidence
  • Ability to work independently and as part of a team
Benefits

We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.

The role is based in London, Victoria and offers hybrid working with majority of the week based in the office.

Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life. We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world. Places where life happens. Where businesses grow. And where cities are defined.

Life and Benefits at Landsec

Below are some of our core benefits, make sure to visit our My Total Reward page for more information.

And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause.

  • Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
  • Two different share plans enabling you to share in the success you will help to build
  • Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details)
  • Private medical insurance, Health Cash Plan, Life assurance and income protection.
  • 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.
  • Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%
  • Salary: Competitive
  • Performance based annual bonus plan
Training + Development
Information not given or found
Company
Overview

Nope

Culture + Values
  • Bring your expertise in software development
  • Bring your creativity and problem-solving skills

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  • Bring your expertise in software development
  • Bring your creativity and problem-solving skills
Environment + Sustainability
  • Bring your expertise in software development
  • Bring your creativity and problem-solving skills

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam tortor lacus, ultrices eu purus sit amet, ullamcorper maximus lacus. Suspendisse in iaculis massa, in ullamcorper quam. Interdum et amet.

  • Bring your expertise in software development
  • Bring your creativity and problem-solving skills
Inclusion & Diversity
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