Description

The Operations Specialist for Collections provides advanced clerical and administrative support to departmental managers and helps coordinate daily operational activities.

Key responsibilities include troubleshooting safety, service, and operational issues; maintaining and distributing departmental information; communicating operational concerns with supervisors; and serving as the KRONOS proxy for daily driver and helper updates.

• Provide clerical and administrative support to managers and coordinate daily operations.
• Troubleshoot and resolve safety, service, and operational issues.
• Maintain and distribute departmental information and act as KRONOS proxy for driver updates.
• Use Microsoft Office and specialized software for procurement, time‑keeping, safety reporting, and contract‑labor management.
• Assist with payment processing and financial tasks as needed.
• Support implementation of operational projects and communicate service updates to customers.
• Communicate scheduling and work assignments to employees.
• Work in an office environment using standard equipment (computer, phone, copier).

Requirements

The role requires proficiency with Microsoft Office and additional software tools to manage procurement, time and attendance, safety incidents, contract labor, payment processing, and implementation of operational projects; it also involves communicating with customers about service issues and with employees about scheduling.

Candidates must hold a high school diploma or GED, be at least 18 years old, have legal work eligibility in the country, and no prior experience is required.

The position is office‑based, requiring routine use of standard office equipment such as computers, phones, and copy machines.

The company is an equal‑opportunity employer in the United States and Canada, providing accommodations in the hiring process, and requires a REAL ID or TSA‑approved alternative for travel or access to federal property.

• Meet required qualifications: high school diploma/GED, 18+ years, legal work eligibility; no prior experience needed.

Benefits

The position follows a Monday‑Friday schedule from 7:30 am to 4:00 pm. WM emphasizes that a job here offers more than a paycheck; it creates opportunities for employees and their families.

WM promotes a stable work environment where team members perform essential, meaningful work every day. The company invests in its workforce with comprehensive medical, dental, vision coverage, 401(k) matching, discounted stock options, dependent day‑care, and an annual education assistance benefit.

Eligible employees receive a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, 401(k) match, paid vacation, holidays, and personal days (benefits may vary by site).

• Receive benefits including medical, dental, vision, life insurance, short‑term disability, stock purchase plan, 401(k) match, paid vacation, holidays, and personal days.

Training + Development

Interview process

Visa Sponsorship

Security clearance