ServiceNow ITSM & HRSD Technical Lead - w2 at Sidram Technologies in Boston, MA | Kablio

Role

Description

platform architecture

servicenow config

integration design

cmdb management

itsm implementation

security governance

Define and maintain platform architecture, data models, and integration
Configure and customize ServiceNow modules using Flows, UI Policies,
Lead workshops, solution reviews, demos, and UAT sessions.
Drive CMDB, Service Catalog, and Workflow design best practices.
Design and manage integrations between ServiceNow and external systems
Ensure adherence to ServiceNow coding, naming, and security standards.
Translate business requirements into scalable and compliant technical solutions.
Develop and maintain HR Case & Knowledge Management, HR Services,
Implement ITSM processes including Incident, Problem, Change, Request,
Work closely with Business Stakeholders, HR, ITSM Process Owners, Security
Govern platform upgrades, patches, performance tuning, and security
Lead and mentor ServiceNow developers and analysts.
Lead end-to-end ServiceNow support or implementations for ITSM and HRSD.

Requirements

servicenow

csa

itil

javascript

cmdb

8+ years

Problem-solving and analytical thinking with a proactive work approach.
Excellent communication, documentation, and stakeholder engagement skills.
Hands-on experience working with CMDB & Service Mapping (preferred).
Experience designing HR Case Management, Employee Service Center portals,
8+ years hands-on ServiceNow implementation experience.
Ability to lead technical teams and manage delivery timelines.
Experience with ServiceNow IntegrationHub and REST/SOAP API
ServiceNow Certified System Administrator (CSA) – Required
Strong understanding of ITIL & HR process workflows.
Proficiency in JavaScript, Glide API, Flow Designer, ATF, Scoped Apps.
Strong expertise in ITSM and HRSD modules.
ITIL v3/v4 Foundation

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

2016 Founded

Year Founded

The company was established in Georgia.

Developed platforms that help utilities, businesses and consumers manage electric, water and gas usage.
Expanded into rebate management, helping clients streamline promotions and increase sales.
Branch into IT staff augmentation, custom app development across Java, .NET, iOS and Android.
Added quality assurance, outsourcing and Salesforce consulting services—covering marketing, sales and service clouds.
Typical projects range from deploying energy-saving utility tools to building bespoke mobile and cloud apps.
Highlighted thousands of completed projects and a global branch footprint.
Run career-guidance programs to train and place emerging IT talent.

Culture + Values

We put our client at first priority and ensure that our consultants get the opportunity to feel involved.
Highly focused, committed and result‑driven Consultants
A strong cooperative infrastructure, built on the basis of creativity and commitment.
A perfect blend of energy and innovation of a startup with a vision and infrastructure of Fortune Global 500 company.
Innovation is our culture, and we always encourage professionals who think out of the box.
We firmly believe in taking good care of our clients, each other, and the healthy environment in which we work.

Environment + Sustainability

Inclusion & Diversity

Articles

Sidram Technologies LinkedIn

Sidram Technologies Website

Role

Description

platform architecture

servicenow config

integration design

cmdb management

itsm implementation

security governance

Define and maintain platform architecture, data models, and integration
Configure and customize ServiceNow modules using Flows, UI Policies,
Lead workshops, solution reviews, demos, and UAT sessions.
Drive CMDB, Service Catalog, and Workflow design best practices.
Design and manage integrations between ServiceNow and external systems
Ensure adherence to ServiceNow coding, naming, and security standards.
Translate business requirements into scalable and compliant technical solutions.
Develop and maintain HR Case & Knowledge Management, HR Services,
Implement ITSM processes including Incident, Problem, Change, Request,
Work closely with Business Stakeholders, HR, ITSM Process Owners, Security
Govern platform upgrades, patches, performance tuning, and security
Lead and mentor ServiceNow developers and analysts.
Lead end-to-end ServiceNow support or implementations for ITSM and HRSD.

Requirements

servicenow

csa

itil

javascript

cmdb

8+ years

Problem-solving and analytical thinking with a proactive work approach.
Excellent communication, documentation, and stakeholder engagement skills.
Hands-on experience working with CMDB & Service Mapping (preferred).
Experience designing HR Case Management, Employee Service Center portals,
8+ years hands-on ServiceNow implementation experience.
Ability to lead technical teams and manage delivery timelines.
Experience with ServiceNow IntegrationHub and REST/SOAP API
ServiceNow Certified System Administrator (CSA) – Required
Strong understanding of ITIL & HR process workflows.
Proficiency in JavaScript, Glide API, Flow Designer, ATF, Scoped Apps.
Strong expertise in ITSM and HRSD modules.
ITIL v3/v4 Foundation

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found