Business Analyst - B2C Operations at Shell Energy Australia in Melbourne, Victoria, Australia | Kablio

Role

Description

change management

process improvement

work planning

agile facilitation

requirements analysis

data analysis

Contribute to change management activities, assessing impacts and supporting adoption.
Identify and recommend opportunities for continuous improvement and innovation.
Support delivery teams by preparing work plans, roadmaps, and documentation.
Facilitate requirements workshops and Agile ceremonies, ensuring alignment across stakeholders.
Partner with stakeholders to gather, analyse, and translate business requirements into clear technical solutions.
Drive data analysis and insights to support decision-making and process improvements.

Requirements

agile

communication

business analyst

aws

bi

growth mindset

Solid understanding of requirements gathering, stakeholder engagement, and Agile ways of working.
Strong communication skills with a collaborative, people-first approach to problem solving.
Experience as a Business Analyst in digital, IT, or transformation projects, with the ability to turn business needs into practical solutions.
Confidence working with data and technology (knowledge of tools like AWS, Azure, or BI/reporting platforms is a plus).
A growth mindset – adaptable, curious, and open to learning new tools and approaches.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1980 Founded

Company Origins

The company was originally established in 1980 as ERM Power in Brisbane.

2021 Rebranded

Brand Refresh

Under Shell's ownership, the company underwent a rebranding in 2021.

2023 Battery Launch

Energy Storage Initiative

Introduced a 200 MW/400 MWh grid-scale battery in Victoria in 2023, marking a significant step in energy storage solutions.

2022 Expansion

Market Growth

Expanded customer base by acquiring Powershop Australia in 2022, adding ~185,000 residential and small-business customers.

Operates 662 MW of gas-fired peaker plants and a 120 MW solar farm.
Known for 14 years of top ratings in commercial customer satisfaction and over 99% billing accuracy.
Unusual fact: its Rangebank battery was Shell’s first direct global equity in utility-scale energy storage.

Culture + Values

using our global reach, technological capability, operational experience and market expertise to be at the leading edge of the energy transition
collaboration and partnerships play an important role in shaping our portfolio
priority market due to its strong growth in renewables and customer demand for a reliable, flexible and cost‑effective pathway to a lower‑emission energy system
award-winning service, market-leading technology and drive for innovation (Powershop Australia)

Environment + Sustainability

9 Mt CO₂ Stored

Gorgon CCS Project

Shell's interest in the Gorgon CCS project has successfully stored over 9 million metric tons of CO₂ equivalent in Australia as of December 2023, demonstrating significant progress in carbon capture and storage initiatives.

120 MW Solar Farm

Gangarri Solar Farm

A 120 MW solar farm capable of powering approximately 50,000 homes annually, contributing to renewable energy generation and reducing the carbon footprint significantly.

500 MW Battery Storage

Wallerawang Battery Project

Acquirement of rights for a 500 MW battery storage facility with 1,000 MWh capacity at Wallerawang, enhancing energy storage capabilities to support renewable energy sources.

3 GW Wind Pipeline

Onshore Wind Development

Development of a 3 GW onshore wind energy pipeline in partnership with WestWind across Victoria, New South Wales, and Queensland, advancing renewable energy infrastructure.

Offers carbon credits (ACCUs & VERs) through Select Carbon, sourcing from millions of hectares of nature-based projects
Northern Lights JV signed to transport and store 1.26 Mt CO₂/year (Shell interest) starting 2025 globally
Operating three gas peaking plants (Oakey 332 MW, Neerabup 330 MW, Condamine 140 MW) to firm renewables
Net-zero emissions energy business by 2050 ambition

Inclusion & Diversity

35% by 2025

Women in Senior Leadership

Target for women representation in senior leadership roles by 2025.

55% Women

Global Board Representation

Representation of women on the global board as of December 2022.

82/100

DE&I Score

Shell People Survey diversity, equity, and inclusion score in 2022.

15 Groups

Disability Inclusion

Number of global enABLEment groups focused on disability inclusion.

Women representation on the Executive Committee: 22%
Women representation in senior leadership: 30.4%
Overall workforce female representation: 33%
Graduate hires female representation: 49%
Workplace accessibility in 81 locations; aim to make service stations accessible by 2030

Articles

About Shell Energy Australia

Careers at Shell Energy

Company

Overview

1980 Founded

Company Origins

The company was originally established in 1980 as ERM Power in Brisbane.

2021 Rebranded

Brand Refresh

Under Shell's ownership, the company underwent a rebranding in 2021.

2023 Battery Launch

Energy Storage Initiative

Introduced a 200 MW/400 MWh grid-scale battery in Victoria in 2023, marking a significant step in energy storage solutions.

2022 Expansion

Market Growth

Expanded customer base by acquiring Powershop Australia in 2022, adding ~185,000 residential and small-business customers.

Operates 662 MW of gas-fired peaker plants and a 120 MW solar farm.
Known for 14 years of top ratings in commercial customer satisfaction and over 99% billing accuracy.
Unusual fact: its Rangebank battery was Shell’s first direct global equity in utility-scale energy storage.

Culture + Values

using our global reach, technological capability, operational experience and market expertise to be at the leading edge of the energy transition
collaboration and partnerships play an important role in shaping our portfolio
priority market due to its strong growth in renewables and customer demand for a reliable, flexible and cost‑effective pathway to a lower‑emission energy system
award-winning service, market-leading technology and drive for innovation (Powershop Australia)

Environment + Sustainability

9 Mt CO₂ Stored

Gorgon CCS Project

Shell's interest in the Gorgon CCS project has successfully stored over 9 million metric tons of CO₂ equivalent in Australia as of December 2023, demonstrating significant progress in carbon capture and storage initiatives.

120 MW Solar Farm

Gangarri Solar Farm

A 120 MW solar farm capable of powering approximately 50,000 homes annually, contributing to renewable energy generation and reducing the carbon footprint significantly.

500 MW Battery Storage

Wallerawang Battery Project

Acquirement of rights for a 500 MW battery storage facility with 1,000 MWh capacity at Wallerawang, enhancing energy storage capabilities to support renewable energy sources.

3 GW Wind Pipeline

Onshore Wind Development

Development of a 3 GW onshore wind energy pipeline in partnership with WestWind across Victoria, New South Wales, and Queensland, advancing renewable energy infrastructure.

Offers carbon credits (ACCUs & VERs) through Select Carbon, sourcing from millions of hectares of nature-based projects
Northern Lights JV signed to transport and store 1.26 Mt CO₂/year (Shell interest) starting 2025 globally
Operating three gas peaking plants (Oakey 332 MW, Neerabup 330 MW, Condamine 140 MW) to firm renewables
Net-zero emissions energy business by 2050 ambition

Inclusion & Diversity

35% by 2025

Women in Senior Leadership

Target for women representation in senior leadership roles by 2025.

55% Women

Global Board Representation

Representation of women on the global board as of December 2022.

82/100

DE&I Score

Shell People Survey diversity, equity, and inclusion score in 2022.

15 Groups

Disability Inclusion

Number of global enABLEment groups focused on disability inclusion.

Women representation on the Executive Committee: 22%
Women representation in senior leadership: 30.4%
Overall workforce female representation: 33%
Graduate hires female representation: 49%
Workplace accessibility in 81 locations; aim to make service stations accessible by 2030

Articles

About Shell Energy Australia

Careers at Shell Energy