Customer Fulfillment Leader

Description

• Lead weekly escalation meetings using discretion to determine which parts require senior-level intervention and customer visibility through AEO (GE Aeroderivative Engines Organization).
• Lead the creation and maintenance of accurate part tracking in executive dashboards and visual management systems; ensure real-time updates are provided for critical customer requirements.
• Conduct business reviews with the customer ensuring effective governance and KPI’s. Developing a weekly, monthly and quarterly operating structure.
• Lead commitment acceptance of orders from the customer ensuring dates can be supported by the global supply chain.
• Conduct data-driven analysis to support allocation, cost, and inventory decisions, weighing trade-offs to deliver optimal business and customer outcomes.
• Act as the single point of contact for part availability for Aero Alliance key customers responsible for daily management, issue escalation, and execution oversight.
• Maintain a holistic business perspective to identify systemic delivery risks; take ownership of cross-functional resolution efforts with a focus on root cause and long-term improvement.
• Identify, propose, and lead process improvement initiatives that directly impact customer satisfaction, on-time delivery, and inventory health, while reducing operational risks and systemic defects.
• Resolve conflicting customer demands by applying sound judgment to reallocate parts based on urgency, customer impact, and contractual obligations.
• Make strategic allocation decisions by collaborating with allocation leaders and balancing competing demands in constrained supply environments to optimize fulfillment outcomes.
• Cross-Functional Collaborator – Builds strong working relationships with sourcing, engineering, finance, logistics, and IT to drive alignment and execution.
• Process Improvement Champion – Continuously seeks opportunities to streamline operations, reduce defects, and enhance overall efficiency.
• Identify and lead new initiatives to enhance material availability, process visibility, and customer responsiveness, challenge legacy practices and drive change across all organizational levels.
• Apply expert judgment in evaluating obsolescence and part supersession scenarios; proactively identify and recommend viable alternates when prime parts are unavailable to avoid delays.
• Exercise autonomy in driving internal execution across sourcing, logistics, receiving, warehouse, and shipping functions, ensuring accountability and responsiveness in support of complex customer needs.
• Serve as the subject matter expert for Oracle order and inventory management systems; independently diagnose system issues, provide training, and contribute to cross-functional IT upgrade initiatives.

Requirements

• Minimum of 5+ years of Parts Fulfillment and or materials experience with cross-functional exposure (Manufacturing, Sourcing, Logistics and Warehousing teams)
• Resilient and Adaptable – Thrives in fast-paced, dynamic environments and adapts quickly to changing priorities, constraints, and project demands.
• Bachelor of science degree or a High School Diploma/GED with 6 years of equivalent experience
• Customer-Centric Mindset – Prioritizes customer needs and satisfaction, while ensuring internal alignment and accountability.
• Working knowledge of ERP systems (Oracle preferred).
• Excellent communication and stakeholder management skills across global teams.
• Proven track record in process improvement, problem-solving, and driving cross-functional results.
• Strong Excel and PowerPoint skills
• Effective Communicator – Clearly communicates across functions and levels of the organization, including customers, leadership, and global teams.
• Knowledge of Aeroderivative products/business

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance