Service Desk Technician, Executive Support

Description

• Help with personal devices such as cell phones/tablets/laptops as needed
• Manage executive calendar integrations, email performance (Outlook/Exchange), and collaboration platforms (SharePoint and OneDrive).
• Escalate issues to the Team Lead, the Systems team, and the Operations team when necessary.
• Maintain security standards on all devices, including encryption, VPN, and MFA.
• Configure and support secure network access (LAN, Wi-Fi, VPN) for executive users in office and remote environments.
• Enter tickets into ServiceNow for tracking and completion documentation
• Liaise with internal IT teams and external vendors to expedite issue resolution.
• Troubleshoot and resolve hardware, software, connectivity, and mobile device issues across Windows, Mac, and iOS devices.
• Coordinate and test AV setups while traveling with corporate executives for yearly corporate meetings.
• Provide high-touch, personalized IT support to executives, both remotely and in person.
• Set up and maintain laptops, printers, scanners, mobile devices, AV systems, video conferencing tools, and peripheral equipment.
• Support technology needs during executive travel and offsite events, ensuring high availability and minimal disruption.
• Assist with troubleshooting events of servers, including Windows Server, file shares, Active Directory, and remote access systems. Assist with Shutdown and Reboot servers and switches (due to maintenance)

Requirements

• Strong knowledge of Microsoft 365, Windows 10/11, macOS, and mobile device ecosystems.
• Positive attitude with excellent customer service skills
• Working knowledge of Active Directory, DNS/DHCP, Windows Server, and remote access tools.
• 5+ years in IT support, with at least 2 years supporting C-level executives in an enterprise environment.
• Hands-on experience with networking technologies (switches, firewalls, access points), VPN configuration, and basic server maintenance.
• Excellent interpersonal and communication skills with a high level of professionalism.
• Ability to prioritize and meet deadlines
• Outstanding analytical and problem-solving skills
• Ability to maintain confidentiality and discretion at all times.
• Experience supporting AV systems and conferencing tools.
• Excellent time management skills
• Excellent written and verbal communication skills

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance