Leading provider of engineered solutions for infrastructure, water, and environmental projects.
Executive IT support handling hardware, software, AV, and network issues.
3 days ago ago
Junior (1-3 years), Experienced (8-12 years)
Full Time
Sandy Springs, GA
Office Full-Time
Company Size
700 Employees
Service Specialisms
Bridge and Wall Solutions
Stormwater Management
Pipe Solutions
Sanitary Pipe Solutions
Hard Armor Solutions
Erosion Control
Retaining Walls
Rehabilitation & Reline
Sector Specialisms
Industrial
Residential
Commercial
Buildings
Infrastructure
Heavy Civil
Marine
Transport
Role
Description
device support
security management
network configuration
servicenow ticketing
av setup
remote support
Help with personal devices such as cell phones/tablets/laptops as needed
Manage executive calendar integrations, email performance (Outlook/Exchange), and collaboration platforms (SharePoint and OneDrive).
Escalate issues to the Team Lead, the Systems team, and the Operations team when necessary.
Maintain security standards on all devices, including encryption, VPN, and MFA.
Configure and support secure network access (LAN, Wi-Fi, VPN) for executive users in office and remote environments.
Enter tickets into ServiceNow for tracking and completion documentation
Liaise with internal IT teams and external vendors to expedite issue resolution.
Troubleshoot and resolve hardware, software, connectivity, and mobile device issues across Windows, Mac, and iOS devices.
Coordinate and test AV setups while traveling with corporate executives for yearly corporate meetings.
Provide high-touch, personalized IT support to executives, both remotely and in person.
Set up and maintain laptops, printers, scanners, mobile devices, AV systems, video conferencing tools, and peripheral equipment.
Support technology needs during executive travel and offsite events, ensuring high availability and minimal disruption.
Assist with troubleshooting events of servers, including Windows Server, file shares, Active Directory, and remote access systems. Assist with Shutdown and Reboot servers and switches (due to maintenance)
Requirements
microsoft 365
active directory
vpn
networking
windows server
customer service
Strong knowledge of Microsoft 365, Windows 10/11, macOS, and mobile device ecosystems.
Positive attitude with excellent customer service skills
Working knowledge of Active Directory, DNS/DHCP, Windows Server, and remote access tools.
5+ years in IT support, with at least 2 years supporting C-level executives in an enterprise environment.
Hands-on experience with networking technologies (switches, firewalls, access points), VPN configuration, and basic server maintenance.
Excellent interpersonal and communication skills with a high level of professionalism.
Ability to prioritize and meet deadlines
Outstanding analytical and problem-solving skills
Ability to maintain confidentiality and discretion at all times.
Experience supporting AV systems and conferencing tools.
Excellent time management skills
Excellent written and verbal communication skills
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
40+ Years
Experience
The company has a long history of providing innovative infrastructure solutions.
Thousands
Completed Projects
The company has successfully completed thousands of projects worldwide, demonstrating its expertise in large-scale infrastructure development.
Specializes in delivering highly engineered products for projects in water resources, industrial sectors, and environmental management.
Known for expertise in modular construction and custom solutions, widely utilized in large-scale civil engineering projects.
Utilizes advanced technology to improve the efficiency and sustainability of infrastructure systems.
Solutions are designed to be durable and adaptable, ensuring long-lasting performance even in demanding environments.
Culture + Values
Safety First
Integrity and Accountability
Innovation
Customer Commitment
Sustainability
Collaboration and Teamwork
Environment + Sustainability
Net Zero by 2050
Emissions Goal
Commitment to achieving net zero emissions by the year 2050.
Focus on reducing carbon footprint through sustainable product solutions
Integration of environmentally-friendly practices in manufacturing processes
Ongoing investment in renewable energy technologies and resource-efficient solutions