Desktop Engineer

Description

Requirements

• Microsoft certifications such as MD-102 (Endpoint Administrator), MS-900 (Microsoft 365 Fundamentals), or equivalent.
• Knowledge of Zero Trust security principles and modern endpoint management strategies.
• 5+ years of experience in desktop engineering or advanced technical support roles.
• Bachelor’s degree
• Active Directory and domain knowledge such as permissions, user accounts, machine accounts, etc.
• Strong collaboration skills and ability to work in a fast-paced environment.
• Strong written and verbal skills with the ability to write User and support documentation
• In-depth knowledge of LAN\WAN network protocols and how they are supported
• Experience with PowerShell/VB scripting for automation and system management.
• Expertise in Windows 10/11, Office 365, and Microsoft Intune administration.
• Workstation Operating systems, Windows 10/11 at a minimum.
• Proven ability to troubleshoot complex system issues, including BSOD and hardware/software conflicts.
• COTS and GOTS applications and how they may interact with the workstation operating system. (i.e. Adobe, Microsoft Office, etc.)
• Familiarity with ITSM tools such as ServiceNow.
• Strong knowledge of Active Directory, GPO management, and TPM security.
• Experience with vulnerability assessments and remediation strategies.
• Familiarity with cloud-based device management and hybrid environments.
• Solid advanced technical troubleshooting skills as it relates to the workstation environment
• Experience in creating and maintaining technical documentation and KB articles.
• Excellent documentation and communication skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance