Monitor the general health and correctness of the service charge accounts associated with your portfolio, supporting Estate Managers with relevant information
Assist the Client Accounting & Finance teams with day to day / adhoc duties
Monitoring the CHP Billing process, ensuring all fees raised accurately and on time
Following up actions from AGM Minutes and directors’ meetings
Handle referred leaseholder service charge queries to resolution via either telephone or e-mail, or escalate to relevant Estate Manager
Answer leaseholder / client enquiries in a timely fashion
Ensure annual service charge budgets are accurate and loaded correctly with correct apportionments
Manage and record completion cheques from new lessees
Report monthly Client Accounting KPIs to the Finance Team
Raise void service charges to developers
Reconcile opening balances for estates handed over from other agents
Produce quarterly management reports, for review with Estate Managers and clients. Analyse the expenditure v budget, arrears and cash flow position, producing a summary report
Monthly bank reconciliations for client estates
Prepare end of year service charge accounts within agreed timeframe, before submitting to external Accountants for review
Requirements
excel
qube
accounts
numeracy
communication
teamwork
Excellent numeracy/analytical skills and competency in dealing with financial information
Excellent communication skills – letter writing and the written and verbal presentation of information
5+ years of accounts experience
Excellent computer skills – Proficient in all Microsoft programmes, particularly Excel, and competent in mail merging.
Excellent Team Working – Ability to build working relationships with employees across the organisation.
Experience in service charge client accounting is desirable but not essential
Excellent time management, prioritisation, and diary management
Experience with Qube software is desirable but not essential
Benefits
Fee Reconciliation between the Finance Team and Qube
Competitive Salary & Perks: We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.
Growth Opportunities: We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.
Great Team Environment: You’ll be part of a friendly, supportive team that works hard and has fun along the way.
Utilities and insurance recharging to leaseholders
Periodic billing of service charges, ground rent and other charges to leaseholders
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
A forward-thinking real estate development and management company with a strong presence in the UK market.
Founded with a vision to innovate and elevate property development, consistently delivering top-tier projects.
Specializes in a diverse range of property sectors, including residential, commercial, and industrial developments.
Focuses on delivering exceptional value through meticulous project management, from early-stage consultancy to final completion.
Projects are marked by attention to detail, sustainable design, and commitment to quality construction.
Has worked on a variety of high-profile and complex developments, both urban and rural, with a strong track record of success.
Maintains a hands-on approach throughout the development process, ensuring each project aligns with client objectives and community needs.
Culture + Values
Making places better starts with creating a great place to work
Being passionate about making things happen
Delivering exceptional customer experiences
Brilliant at solving problems
Being tenacious and resilient
Professional, experienced and friendly
Communication, collaboration, teamwork – and having fun while we work
Support and nurture through Encore Academy, coaching and mentoring
Structured career pathways with increasing responsibilities
Creating an inviting environment for our people to be inspired, learn and flourish
Environment + Sustainability
5‑star accreditation
Green Achiever Award
Maintained top-tier environmental accreditation for three consecutive years, as awarded by E4environmental.
5‑star rating
Diamond Banner Award
Recognized for exceptional environmental improvement over five years with aistinguished 5-star rating.
Initiatives include electric vehicle charging, communal heating systems, wildlife-habitat landscaping, extensive recycling, and energy-saving technology.
ESG strategy structured around four pillars: progress/happy people; thriving communities; energy efficiency; acting ethically and responsibly.
Energy-efficiency measures: LED lighting, programmable thermostats, sustainable materials, water-saving fixtures.