Analyst - Customer Advocate

Description

• Liaison with Department of Social Services and other human service agencies to inform them of NYSEGs programs and policies and to obtain assistance for customers faced with disconnection of service.(15%)
• Oversee Dormant Review and provide Cold Weather and HEAP training for field employees.(5%)
• Administer Critical Customer Program; handle life support customers and other special needs customers during emergencies.(10%)
• Conduct outreach to agencies and/or customers explaining company services and programs. (15%)
• Counsel and assist residential customers with special needs who are unable to pay their utility bills including administration of 3596 referrals to Department of Social Service (DSS); Ensure compliance with HEFPA. (40%)

Requirements

• Initiative - Competent
• Customer Focus - Advanced
• Strong communication skills.
• Innovation & Creativity - Competent
• PC skills, including MS Office Suite.
• Administration of 2338 (Elderly/Blind/Disabled) Referrals to DSS. (15%)
• Flexibility & Globalization - Competent
• Communicating & Influencing - Expert
• Able to multi-task.
• Strong analytical ability.
• Bachelors Degree
• Achieving Results and Continuous Improvements - Competent
• Effective problem-solving and organizational skills.
• Customer Centric (internal and/or external)
• Associates Degree with a minimum of 3 years relevant experience or High School/GED with a minimum of 5 years relevant experience required.
• Team Work - Competent
• Team Management - Competent

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance