Provides electricity and natural gas service across upstate New York via extensive distribution infrastructure.
Assist low‑income customers with bill assistance, program compliance, and emergency support.
7 days ago ago
$64,538 - $80,673
Junior (1-3 years)
Full Time
Vestal, NY
Field
Company Size
1,108 Employees
Service Specialisms
Electricity distribution
Natural gas distribution
Smart meter deployment
Online customer self-service tools
Emergency response services
Energy efficiency programs
Renewable energy integration
New service construction
Sector Specialisms
Electric Services
Natural Gas Services
Clean Energy
High Tech Industries
Manufacturing
Agriculture
Education
Economic Development
Role
Description
liaison
dormant review
critical customer
outreach
counseling
compliance
Liaison with Department of Social Services and other human service agencies to inform them of NYSEGs programs and policies and to obtain assistance for customers faced with disconnection of service.(15%)
Oversee Dormant Review and provide Cold Weather and HEAP training for field employees.(5%)
Administer Critical Customer Program; handle life support customers and other special needs customers during emergencies.(10%)
Conduct outreach to agencies and/or customers explaining company services and programs. (15%)
Counsel and assist residential customers with special needs who are unable to pay their utility bills including administration of 3596 referrals to Department of Social Service (DSS); Ensure compliance with HEFPA. (40%)
Requirements
ms office
bachelors degree
associates degree
problem-solving
communication
team management
Initiative - Competent
Customer Focus - Advanced
Strong communication skills.
Innovation & Creativity - Competent
PC skills, including MS Office Suite.
Administration of 2338 (Elderly/Blind/Disabled) Referrals to DSS. (15%)
Flexibility & Globalization - Competent
Communicating & Influencing - Expert
Able to multi-task.
Strong analytical ability.
Bachelors Degree
Achieving Results and Continuous Improvements - Competent
Effective problem-solving and organizational skills.
Customer Centric (internal and/or external)
Associates Degree with a minimum of 3 years relevant experience or High School/GED with a minimum of 5 years relevant experience required.
Team Work - Competent
Team Management - Competent
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded in 1852
Year of establishment
The company was established as a gas-light pioneer in the mid-19th century.
40% market reach
Market coverage in upstate New York
Operates electricity and gas supply across a significant portion of the region.
35k electric miles
Electric lines spanned
Extensive network of electric lines serves nearly 1.2 million customers.
$1–1.3B revenue
Annual revenue
Generates substantial income through regulated energy delivery services.
Typical projects include grid upgrades, pipeline maintenance, and industrial electrification programs adding capacity and resilience.
Specializes in large-scale utilities infrastructure, energy distribution, and regional energy provision.
A standout fact: it manages both electric and natural gas networks under one roof, a legacy of 200+ utility consolidations.
Culture + Values
Safety First: NYSEG places safety at the forefront of everything they do, ensuring a safe work environment for employees and customers.
Integrity: They uphold the highest ethical standards and make decisions based on honesty and transparency.
Customer Commitment: Focus on providing exceptional service to customers, meeting their needs with professionalism and care.
Environmental Stewardship: They are committed to protecting and improving the environment, integrating sustainability in their operations.
Innovation: Encouraging creative thinking and adopting new technologies to enhance services and processes.
Environment + Sustainability
2050
Net Zero Target Date
Aim to achieve net-zero greenhouse gas emissions by 2050.
10%
Carbon Emissions Reduction
Reduced carbon emissions by 10% from 2015 levels by 2020.
Focusing on transitioning to renewable energy sources, including wind and solar, to reduce carbon footprint.
Implementing energy-saving initiatives and technologies to reduce consumption and emissions.
Promoting the adoption of electric vehicles (EVs) to support cleaner transportation.
Inclusion & Diversity
Women 22% Leadership
Gender Representation
Reflects the proportion of women in leadership roles within the company.
Leadership Development: Focused on developing and advancing diverse talent through mentorship and career growth opportunities.
Workplace Inclusivity: Promotes an inclusive culture that values diverse perspectives and fosters employee engagement.