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Customer Service Co-ordinator
Danfoss
Manage end-to-end customer service operations for the India plant, coordinating orders and communication.
6d ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Pune, Maharashtra, India
Office Full-Time
Company Size
41,928 Employees
Service Specialisms
Engineering
Consulting
Design
Technical Services
Project Management
Turnkey
Sector Specialisms
Industrial
Commercial Refrigeration
Marine and Offshore
Mobile Hydraulics
Construction
Agriculture
Off-highway Vehicles
Energy Efficiency
Role
What you would be doing
process optimization
team collaboration
customer service
purchase order
order tracking
service efficiency
- Continuously learn and share insights to enhance service efficiency, customer experience, and overall business performance.
- Use your skills in planning, coordination, and communication to optimize processes and reduce operational expenses
- Collaborate with cross-functional teams to address customer requirements, resolve issues, and ensure on-time order processing and delivery.
- Lead end-to-end customer service operations to ensure high levels of customer satisfaction and smooth coordination for daily sales orders and dispatches.
- Support customers and internal stakeholders by managing purchase order creation, tracking, and follow-up with various overseas DSL locations
What you bring
sap
power bi
advanced excel
bachelor's
5-7 years
team player
- Strong team player mindset with adaptability, problem-solving skills, and a proactive approach toward continuous improvement and compliance.
- Proficiency in SAP, Power BI, and Advanced Excel, with hands-on experience managing customer portals and related applications.
- Ability to work effectively in a matrix organization and collaborate across cross-functional and global teams to meet customer requirements.
- Any bachelor’s degree with 5–7 years of experience in customer service and order management within a manufacturing or technical environment.
- Excellent written and verbal communication skills, with strong presentation and interpersonal abilities.
- We promote from within and support your learning with mentoring, training, and access to global opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
- You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.
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Company
Overview
70+ factories
Global Manufacturing Presence
The company operates over 70 factories worldwide, showcasing its extensive production capabilities.
100+ countries
Global Reach
Serves customers in over 100 countries, demonstrating its international operations and market presence.
Multi-billion
Annual Revenue
Achieves multi-billion-dollar annual revenue, highlighting its significant financial scale.
250,000+ products
Daily Production
Produces over 250,000 products daily, emphasizing its high-volume manufacturing efficiency.
- Begun in 1933 with a novel refrigeration valve and soon introduced thermostatic radiator valves, driving early energy-efficiency innovation.
- Expanded into hydraulics, power electronics, and sensor systems, launching the first VLT frequency converter in 1968 and acquiring notable divisions such as Vacon and Eaton Hydraulics.
- Typical projects range from district-energy systems and marine/offshore equipment to EV drivetrain modules, industrial automation, and large-scale cold-chain refrigeration.
- Expertise spans HVAC, mobile & industrial hydraulics, AC drives & power electronics, high-pressure pumps, sensing/control components, and fire-safety systems.
- Customer First
- Sustainability
- Innovation
- Collaboration
- Integrity
- Simplicity
2023 Target
Net-Zero Commitment
Aimed to achieve net-zero emissions globally by 2023.
2030 Goal
Carbon Neutrality
Aimed to achieve carbon neutrality across all global operations by 2030.
50% Reduction
Greenhouse Gas Target
Sought to reduce greenhouse gas emissions by 50% by 2030, measured against 2018 levels.
- Focus on energy efficiency, reduction of CO2 emissions, and renewable energy solutions.
- All products designed with sustainability in mind, reducing energy consumption and contributing to the circular economy.
- Aims to provide sustainable solutions that help reduce customers' environmental footprint.
2025 Target
Women in Senior Leadership
Aiming to achieve 30% representation of women in senior leadership roles by 2025.
30% Target
Women Representation Goal
Targeting 30% of women in senior leadership roles by 2025.
27% in 2022
Female Leadership
Currently, women hold 27% of leadership positions.
- Increasing female leadership representation by 2025.
- Promoting a more inclusive work environment and increasing women in technical roles.
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