Assistant Business Manager

Description

• Represents the Company in a professional manner at all times.
• Distributes non-payment notices to all delinquent residents and completes follow-up activity in regard to non-payment of rent or eviction proceedings. Also, collecting and working on past aged receivables.
• Works closely with the Business Manager in learning all aspects of management including administrative and financial duties.
• Codes and processes all community invoices in Avid. Assists in monitoring and recording paid invoices into various administrative log books. Forwards coded invoices to Business Manager for approval if applicable.
• Supports the overall marketing efforts and offers input and suggestions in regard to promotions, advertisements, rate increases, etc.
• Follows instructions, responds to management direction; Takes responsibility for own actions and in completion of tasks.
• Assists in various leasing activities as required. Maintains up-to-date knowledge of market and competitive properties.
• Assists in the handling of resident service requests and various concerns as required.
• Inputs daily all resident information in relation to walk-in traffic, move-ins, move-outs, apartment conditions, etc. Maintains all current and previous resident files. Updates Weekly Property Reports on daily basis. Containerizes past reporting and move out files.
• Assumes responsibility for supervising staff and managing the property in the Business Manager's absence.
• Assists the Manager with renewals of existing residents.
• Works closely with the Business Manager in developing an integral team that effectively sells the quality and professionalism of Tarragon Property Services
• Analyzes concerns associated with apartments that are slow to lease and offers recommendations.
• Conducts follow-up activity as needed with new and current residents in order to establish and maintain positive resident relations.
• Makes daily community deposits in regard to rent collections and any other miscellaneous income.
• Assists manager in ensuring that all leases and addendums are completed accurately in regard to addresses, names, rates, etc.
• Inspects property common areas, apartment units and grounds on a regular basis. Offers recommendations to supervisor and property management staff regarding improvements to the overall operation of the community.
• Ensures renters insurance compliance.
• Collects and posts all rent payments from both current and previous residents. Charges deposits and move-in fees.

Requirements

• Consistently maintains a professional and courteous attitude when dealing with residents, coworkers and the general public.
• Changes approach or method to best fit the situation or circumstances; Able to deal with frequent change, delays or unexpected events.
• A high school diploma or equivalent is required.
• Earns respect of leasing staff and maintenance team by demonstrating effective leadership and example setting.
• Business, hospitality or property management background preferred.
• Maintains a general working knowledge of state laws in regard to collection of delinquent accounts.
• Excellent communication, organizational and leadership skills required.
• Ability to read, write and speak English fluently.
• Ability to work independently and have use good judgment to know when to ask for help and/or guidance.
• Understands financial and operational reporting requirements.
• Strong written and verbal skills including ability to deliver well written reports and business correspondence. Ability to present numerical data effectively.
• Speaks clearly and persuasively in positive or negative situations; listens well and gets clarification when necessary.
• Detail-oriented with a passion for organization. Ability to engage in a variety of tasks simultaneously and to consistently meet deadlines.
• Computer literacy required. Proficiency in preparing Word documents and Excel spreadsheets in addition to property management software is preferable
• Yardi Voyager software experience is a highly desired but not required.
• Ability to interact professionally with employees, tenants, owners, customers, and vendors.
• Utilizes Yardi E-Learning.

Benefits

• YMCA discount
• Jury duty leave
• 401(k) with company match
• Long-term disability
• Group-term life and AD&D
• Wine and retail discounts
• Voluntary life insurance
• Continuing education reimbursement
• Medical, dental, and vision
• Gym membership discount
• Employee assistance program
• Matching gift program up to $500 per year
• Bereavement leave
• Quarterly bonus based on performance
• 9 paid holidays
• FSA health and dependent care
• For residential employees we offer a 25% rental discount to live on-site
• Employee referral bonus
• Discounts at the 5th Avenue Theatre

Training + Development

Interview process

Visa Sponsorship

Security clearance